App isn't syncing my wife's account

2 postsstarted by rogvc 2019-10-13 16:59 UTC717 viewsoriginal topic

New Member

#1
2019-10-13 16:59 UTC

Hey there, my wife is having issues with her Member Tools app. She has an iPhone 7, on iOS 12.3. Every time she tries to sync, the sync fails. We tried reinstalling the app but nothing's changed. Any thoughts on how we can make this work? Thanks.

russellhltn

Community Administrator

#2
2019-10-13 17:16 UTC

When have you been syncing? Sunday is a really bad day for doing that.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.