Study plan notifications don't fire

14 postsstarted by jubby2000 3,043 viewsoriginal topic

New Member
#1
I've created a Study Plan (which I've done in the past) but on the current version 5.3.1 (53135.43), the reminder notification for these don't fire. I'm experience this, as well as my wife who is on the same version. I've attempted to disable the reminder and reenable, I've also attempted to remove it altogether and re-add but still observe the same behavior. Actually I think it fired a reminder on the first day of the study plan, but never again thereafter.

Device info:
Pixel 2, Pixel 2 XL, both on the latest version of Android 10.
Senior Member
#2
I have an existing study plan, created last January. Notifications were working fine until around June or July. Now they almost never fire. I'll get one maybe once or twice in a month. By the time the problem started, my routine was pretty well established and I was no longer relying on the reminders. It just dawned on my one day that they had stopped. So it's difficult for me to say whether the problem began after an app or OS update. I've always been running the most current of both.

Android 9, Moto x4
Community Moderators
#3
Android Gospel Library 5.3.1 is the beta (which is scheduled to be released this week). @danpass, are you also on the 5.3.1 beta?
Samuel Bradshaw • If you desire to serve God, you are called to the work.
Community Moderators
#4
sbradshaw wrote:Android Gospel Library 5.3.1 is the beta (which is scheduled to be released this week). @danpass, are you also on the 5.3.1 beta?
I am on 5.3.1 but it is not showing as a beta. I have had two GL downloads in the last week.
Now 5.3.1 (53143.44) is in place.

I am a beta user, so maybe the first feedback is that the icon didn't get changed? [grin]
Community Moderators
#5
lajackson wrote:
sbradshaw wrote:Android Gospel Library 5.3.1 is the beta (which is scheduled to be released this week). @danpass, are you also on the 5.3.1 beta?
I am on 5.3.1 but it is not showing as a beta. I have had two GL downloads in the last week.
Now 5.3.1 (53143.44) is in place.

I am a beta user, so maybe the first feedback is that the icon didn't get changed? [grin]
The icon with the beta banner is used when it's anticipated that there will be a few more builds before the actual release – for example, if there are new features still in progress. The final beta build (or builds) don't have the beta banner on their icon, which allows the final build to be promoted directly from the beta lane to the production lane in Google Play, without needing to run and upload another build of the app.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
Community Moderators
#6
Gospel Library 5.3.1 for Android has been released to the public.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
Senior Member
#7
sbradshaw wrote:Android Gospel Library 5.3.1 is the beta (which is scheduled to be released this week). @danpass, are you also on the 5.3.1 beta?
I am a beta tester, but in my case, this problem has been ongoing with both beta and general releases for several months.

I just installed the latest update and will watch to see if I get a notification tomorrow morning.
Community Administrator
#8
It might be worth checking your settings to see if notifications have been turned off.

In Android 10: Settings > Apps & notifications > Notifications. You may need to click on "See all from last 7 days" to see Gospel Library.

I do know that on my phone, if I consistently dismiss something, the phone will ask me if I want to ignore it.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Community Moderators
#9
sbradshaw wrote:The final beta build (or builds) don't have the beta banner on their icon,
Ah, makes sense.
sbradshaw wrote:Gospel Library 5.3.1 for Android has been released to the public.
Which explains the update that came down this morning. All is good.
Senior Member
#10
With version 5.3.1 (53148.46) installed yesterday, I still didn't get a notification this morning.

I checked Android Apps & Notifications settings for the app. All notifications are enabled, including Study Plans.

If the time comes that I really want this feature to work for me, I'll try removing and reinstalling the app.

Aside from the OP, are study notifications working for the other people posting to this topic?
New Member
#11
I'm trying to isolate this issue and get a fix pushed out. The behavior is sporadic across OEM's and OS's, so it's difficult to engineer a solution. I use and do all development (including when I wrote the Study Plan reminder notification code) on a Pixel 3 XL and now a Pixel 4 XL running Android P/10; if you havn't already mentioned your device and OS, please do so. Also if you know of others who are running into the same issue, please reply back with their information! I appreciate your information and help on this!
Daniel
Gospel Library Android Team
Senior Member
#12
rustd wrote:I'm trying to isolate this issue and get a fix pushed out. The behavior is sporadic across OEM's and OS's, so it's difficult to engineer a solution. I use and do all development (including when I wrote the Study Plan reminder notification code) on a Pixel 3 XL and now a Pixel 4 XL running Android P/10; if you havn't already mentioned your device and OS, please do so. Also if you know of others who are running into the same issue, please reply back with their information! I appreciate your information and help on this!
Daniel
Gospel Library Android Team
I posted device and OS earlier. Would sending feedback from the app provide you with any additional details?
New Member
#13
I've been updating religiously (get it?) and I only get notifications about once a week.
Senior Member
#14
With the current release, 5.4.0 (54508.52), study plan notifications are again working reliably for me. This is with Android 9.