Tools Sign-in Not Working

2 postsstarted by Yöshi 2019-09-30 00:27 UTC886 viewsoriginal topic

New Member

#1
2019-09-30 00:27 UTC

Having looked through previous posts and problems, a member in my ward is trying to sign in on an iPhone 6+, her OS says it's updated to 12.1.4, does the actual phone need to be newer to pass security checks? Otherwise, we've tried changing passwords, her dad can sign in with his info on his iPhone 8, but not with hers, and she can log in to the website but not the app. The app itself is updated to the most recent version. Are there any other common problems people run into that we haven't tried?

russellhltn

Community Administrator

#2
2019-09-30 02:53 UTC

Yöshi wrote:The app itself is updated to the most recent version.

What version is installed? (just want to make sure it is current and isn't stuck in "most current" for an older OS.

Does the ID and password contain anything other than letters & numbers? (I've suspected that some system don't encode some things correctly, leading to "wrong id/password" messages.)

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.