two accounts

We have a YW secretary in one of our units that cannot access LCR. She has checked with the unit clerk and she has found that she has two church accounts and that is why it wont let her into LCR.
Question is can you link the two or cancel one and how?

Thanks muchly in advance for any help

Someone (probably the clerk) will need to get her the contact information so she can contact support. They are the only ones who can fix something like this.

As an aside, I doubt if the issue is that she has two accounts. The problem is she's trying to use the account that's not linked to her membership number. If she still has access to the other account, then she should have no trouble getting into LCR.