Protecting Children and Youth - Past Due

When we run the report to track completion of the training we aren't getting accurate information. Many individuals that have completed the course are being reported as Past Due. We even have some reports we ran last week that show completion, but this week it shows Past Due. Are others seeing this same issue?

We saw that too, but it seems that if we wait a bit (day or two) they come in. I was collecting their email confirmations that they completed it just in case, but in all cases, it has resolved itself.

Not for us. We've had some people complete and it shows their spouse completed, even when it was confirmed their own sign-on was used. Others have completed multiple times and it still shows past due. Users are getting frustrated.

We have found over the years that if two people use the same email address to set up a church account, even having separate members, it causes problems. I tell members that they have to use a separate email address.

Also I have a few completions in the ward that weren't recorded. I contacted Global Service Center and they responded that while there is no way for me to record a completion that if I provided a list of names and member numbers of those I’ve confirmed have taken the training, they would record completions.

I am a primary president and I can't see which teachers have completed the training. Is there any way to create a report?

Your ward clerk can run a report for your organization.

I am a ward clerk and able to run the report and send it to our auxiliary presidents, but as soon as I email it is out of date - it would be great if the auxiliary leaders could access the report themselves. We called an assistant ward clerk to help manage this process, but he is also unable to access the report. It would be great to hear if it is intentional that the report is so limited in who can view it or if their are plans to be able to open up access more in the future.

Related to that, it would be great for the access table to be updated with who has information to the report.

i believe the church was initially only giving access to Bishops and Stake Presidents. As executive secretary the bishop delegated the task of monitoring and notifying to me. I had to contact Salt Lake and request that they give access to Executive Secretaries. Sunday I found that our clerk now has access as well.

I can't say I understand the restriction on access but I do know the brethren consider these things carefully before acting.

We have been experiencing the same issues.

Has anyone found an issue where a member completed the training, got a new calling requiring the training and now the member shows "Past Due" even though they have completed the training before?

Some who completed the training in the first few days the site went live did not have their training recorded in the system. The two options appear to be to retake the training, or to present the email showing successful completion to the clerk and have him contact the Global Service Center to get the training recorded.

If this was not the issue, your clerk should be able to see the completion report and, if the training was completed earlier and is no longer showing, it seems that contacting the GSC would be the most viable option there, as well, especially if the member still has the completion email.