Uploading photos

I haven't tried uploading recently but I have not been able to even VIEW photos for close to a week. When I log in using a browser (laptop), the LCR page indicates there is a photo that needs to be reviewed and approved -- yet the photo does not appear, and when I click on the generic photo icon a window opens and churns and churns but never displays the actual photo. Same result if I look up a member record. I have repeated this using 2 different browsers. Similarly, the members tools app (iPhone) will at least show me the small thumbnail of the member's picture -- clicking on the thumbnail takes me to the "view full picture" page but nothing loads either for personal or household.

Clearly there is something going wrong with member photos -- just thought I'd contribute my 2 cents here to provide more info for the debuggers.

Only two days ago I reviewed and approved a member photo, without issue. Are you trying this during the week, or only on Sundays? Unless others are experiencing similar issues, I would check your browser cookies/settings etc.

I have noticed similar issues browsing photos in my ward over the past couple of weeks. The photos are all blank including those awaiting approval. I am seeing this behavior in both Firefox and Chrome. It seems to be intermittent. My hope is that it is a known issue?

I have had the same issue, I can blindly approve photos, but the actual picture will not come up. I have clicked on them, and open them in another window, and I either get a 404 error, or an endless loading circle. I have tried 5 different computers on 3 different Internet Service Providers, all of private browsers, both firefox an chrome. I have also had several people in the ward, including those in the stake pres that are not able to update their photos, and saying this has been an issue for months. others are able to submit just fine. seems to be an issue with the LCR from what I can see.

I am having the same issues as skitlem. It has been persistent for at least three weeks now.

Same issue...seems to display correctly in Tools App, but not via web interface.

wtimothyj wrote:I have noticed similar issues browsing photos in my ward over the past couple of weeks. The photos are all blank including those awaiting approval. I am seeing this behavior in both Firefox and Chrome. It seems to be intermittent. My hope is that it is a known issue?

I'm a Ward Clerk and having the same issue - about three weeks. I am a clerk over a BYU-YSA Ward, where there are numerous transfers each semester. Just recently all photos are blank in the "Manage Photos" page and I can't see 3 photos currently sitting in the "waiting to approve" queue. Not sure how to get this fixed. Anybody have any ideas? It's important in a student Ward (we strive for each person to have a photo so they can get to know each other quicker, which is needed here).

clarkwes wrote:Not sure how to get this fixed. Anybody have any ideas?

They are aware of the issue and are working on it. But just so everyone knows - submit feedback using the feedback link found at the bottom of the church website page with the issues. If there is not one there then use the church home page and include the page with the issues in the feedback description. For the mobile apps use the in-app feedback option. In Android it is in Help > Contact Us.

I can not see or manage photos in our ward. all we get is the spinning icon. is photos not working for all ward?

burgonb wrote:I can not see or manage photos in our ward. all we get is the spinning icon. is photos not working for all ward?

Your post has been merged with an existing thread. Yes, others are experiencing problems as well.

I have been struggling with this same issue for weeks. I hope that by posting here I will be able to follow the issue. If anyone finds a solution or hears more from the tech department, please comment.

bgoodrich wrote:I have been struggling with this same issue for weeks. I hope that by posting here I will be able to follow the issue. If anyone finds a solution or hears more from the tech department, please comment.

Posting to subscribe to a topic works. When things are working correctly, you should also be able to subscribe to a topic without posting by clicking on the icon that looks like a mechanic's wrench near the bottom of the page. Clicking on that icon should bring up a short menu that has a checkbox to subscribe to the topic.

Does anyone know if this is being worked on by the tech department?

Grrr.

swheelwright wrote:Does anyone know if this is being worked on by the tech department?

According to a response to my feedback the ICS department is aware and working the issue. However, if you have not submitted feedback using the feedback link at the bottom of the page on the affected web page or the in-app feedback link (Help > Contact Us for Android) for Member Tools then please do so. This will give them some idea of the scope of the problem.

Our members are not able to upload their own photos using the member Tools app. i am able to as ward clerk. Are the technicians aware of a current problem?

garyoranzabriskie wrote:Our members are not able to upload their own photos using the member Tools app. i am able to as ward clerk. Are the technicians aware of a current problem?

As an STS, I doubt if I have special rights in Tools. I seem to be able to upload a photo, but the trick is not obvious. You have to touch where the image would go and then select the camera icon. I don't have that icon on other people's profiles. This is also on Android. I'm not sure how iOS would work.

There may also be restrictions on children of the household updating their profile - even if they're adults.

Same problem here, on iOS: "Photo upload failed. Please try again later." I've been trying for 4 days now. Still broken.

Same since January.

To add context, this is on iPad and iPhone in LDS Tools.

jensencraigdennis1 wrote:Same since January.

To add context, this is on iPad and iPhone in LDS Tools.

IF the app is an older version and named LDS Tools it is no longer supported. Only the more current version now named Member Tools is supported. Check to see if you can upgrade the app.