Unable to open LDS Tools

I log in and I get a third of the sync line then just stops. Been unable to access for 2 days.
Russ

Unable to reset pw

To whom it may concern,
H ope you can help. I was having trouble with the former lds tools. A tech friend suggested that I delete the app and download it again on mu iPhone. I've tried that multiple times over the last two weeks. When I "open" the app I keep getting the message that the web site is currently down. I have changed my password recently so I tried using my old password as well as the new one, Neither works. How do I download the new app? Is the website really down for over a week?

Thanks,

Joan

mcwjo wrote:When I "open" the app I keep getting the message that the web site is currently down. I have changed my password recently so I tried using my old password as well as the new one, Neither works. How do I download the new app? Is the website really down for over a week?

What version of iOS are you running? You have to have iOS 11 or later.

I have always been able to access tools. Last night I tried and couldnt. I have deleted and redownload the app . I have asked for the code but one never comes to my email or phone. I am at a loss as what to do. Please help

Delete and re-download app.