Member
We have a stake primary president that is not receiving emails from the church where her councilors are. Could this be from having her privacy set in LDS Tools to something other than "stake visibility"?
Emails for SL
Community Moderators
Does she have a less-common email address (for example, byu.net email addresses are known to have issues receiving mass emails)?
Samuel Bradshaw • If you desire to serve God, you are called to the work.
Community Administrator
Privacy settings are not a factor. She should check her settings in Subscriptions.brofisher wrote:Could this be from having her privacy set in LDS Tools to something other than "stake visibility"?
Certain email addresses, especially those that forward the email (like byu.net), can be problematic.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
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So we can better help you, please edit your Profile to include your general location.
Senior Member
I think she also has to have an email address listed in the individual email field. I don't think the household email field is used by the send a message tool.