Organization Lists out of order

In several of the Organization screens, the secretary or clerk is being displayed before the presidency or bishopric. I know it is not just me, because another member with an iPhone called up the screen and saw the same thing and also found it on another one in a different unit of our stake.

So under the Contact Us menu I sent feedback to LDS Tools at their ldschurch email address (one more thing to fix, sigh). I wonder if they would receive it if I selected Drive instead of Mail? Apparently Contact Us uses the Share function?

Curious. I'm not seeing it on my Android. I wonder if it's something in the data.

I've worked at the Global Service Center, and I'd never heard of getting feedback via Drive. (I'm assuming you're talking about Google Drive.) The majority of feedback comes by email. But there's a lot of things I don't know about, so it might be possible.

I just synced my Android, and I'm not seeing it either. Might be a bug in iOS.

Just out of curiosity, did you verify that the presidency was recorded using a standard position? Because of the presidency is "custom" and the secretary is standard, I'd think that would be expected behavior.

russellhltn wrote:standard position?

All standard. The secretary was added a few weeks ago. The presidency was already there.

lajackson wrote:I wonder if they would receive it if I selected Drive instead of Mail? Apparently Contact Us uses the Share function?

It's a little confusing, but only an email sharing option will work. The share menu comes up to allow you to choose which email app you want to use.

sbradshaw wrote:

lajackson wrote:Apparently Contact Us uses the Share function?

. . . only an email sharing option will work.

Makes sense. And I did pick the email option, so I suspect they got the feedback.

I am curious to see if the callings that appear out of the expected order has been addressed. I noticed in the home ward the the RS presidency shows the 2nd councilor first in the list and then the president. All are set up using standard callings. I checked the other 7 units in the stake and only 5 shown out of order the other 5 appears in the expected order. I ma observing this behavior on both Android and IOS devices.

For the organizations I can see in our stake, the following are the frequency of callings appearing in the tools organization page in the expected logical order (president, 1st counselor, 2 counselor):
Bishopric - 8/8 units in expected order for callings
EQ Presidency - 7/8 units in order, 1/8 units out of order
RS Presidency - 5/8 units in order, 3/8 units out of order
YW Presidency - 7/8 units in order, 1/8 units out of order
SS Presidency - 5/8 units in order, 3/8 units out of order
Primary Presidency - 3/8 units in order, 5/8 units out of order

I doing some checking in my stake, I'm finding that CDOL also has issues. It's listing an Assistant Secretary above the Relief Society President. Both are standard callings.

I know what's going on and I'll see if I can get something setup to run thru all the units and get them fixed. It's the byproduct of data duplicated to improve performance, but the copied data doesn't get updated when the source changes (and with all the changes happening to position type structures there are more opportunities for it to get out of sync). I just gotta figure out how to keep up with President Nelson

jonesrk wrote:I know what's going on and I'll see if I can get something setup to run thru all the units and get them fixed. It's the byproduct of data duplicated to improve performance, but the copied data doesn't get updated when the source changes (and with all the changes happening to position type structures there are more opportunities for it to get out of sync). I just gotta figure out how to keep up with President Nelson

Thanks Ryan! Please pass along our appreciation for all the hard work done. I think people believe there are a lot more folks working behind the scenes than there are.

For the record, the problem I observed in my original post at the beginning of this topic resolved itself some time ago.

lajackson wrote:For the record, the problem I observed in my original post at the beginning of this topic resolved itself some time ago.

There are 2 ways that it resolves itself. One the tool I wrote getting run on your unit that cleans up the stale position order data, or releasing the old positions and calling new ones so that they also have the correct order info.

jonesrk wrote: or releasing the old positions and calling new ones so that they also have the correct order info.

But wouldn't that result in bad data for how long the person has held that calling?

russellhltn wrote:But wouldn't that result in bad data for how long the person has held that calling?

i am not sure when it corrected in my case, but our elders quorum president was released, then recalled, and LCR was updated to reflect the new sustaining date. At that point, the secretary dropped down into the correct place.

So it seems that the ordering takes place within a complete organization grouping any time a new person is sustained into that organization group, in this case Elders Quorum Presidency.

russellhltn wrote:

jonesrk wrote: or releasing the old positions and calling new ones so that they also have the correct order info.

But wouldn't that result in bad data for how long the person has held that calling?

When a calling is entered the correct order is copied from the unit type/position type source onto the calling. So when the calling is entered the data is correct. The problem comes when that order is changed on the unit type/position type source. Then all the existing callings potentially have the wrong order number. It only shows up if some of the callings in the organization are released and new ones called because they get the new correct order stored on them. Now within the organization you have some callings with the new correct order and some with the old order and things don't sort right. Once all the callings with the old order are released then it is happy again. All my process does is run thru the callings and make the order stored on them match the order on the unit type/position type source.

Thank you for your efforts on this. The order has been adjusted and now displays in the expected order in the home unit on the member tools app.

As far as I know everything is back in order in all units. Let me know if you're seeing something that isn't in the correct order. If it's Member Tools make sure you've synced first (that might take some time given the syncing issues going on