Is this just me? No "Members moved out" report

Just synced, and looked at the Reports menu. There, below the "Members moved in" report is "Members with callings"--not "Members moved out", which is nowhere to be found.
See attached screenshot.

It showed me that initially but now says the report is for 24215 months and does not show me any move outs for the last year. 24215 months is over 2000 years. Either they are trying to tell us something or it is bad programming.

garystroble wrote:Either they are trying to tell us something or it is bad programming.

Well, they are definitely inviting feedback, through the app, if possible.

Feedback was given and they responded this morning suggesting a restart of the phone. Did not make a difference and I let them know that. The feedback is normally answered first of course by someone with canned answers but will see what happens next.

Did you try a sync at a different time? Sometimes things happen because the server responsible for a particular thing is slow.

Good question and comment, Russell.
And, yes, I have re-synced, stopped the app, cleared cache, cleared data, restarted the phone, un-installed and re-installed the app. Still the same issue. From Gary's reply and comments, it seems clear this is a glitch. Since his behaves somewhat differently than mine, I'm curious if anyone else here, that:
- has the same version (3.6.1) of GLA
- should, by current position, see the "Members moved out" report, and
- has synced today
is seeing it behave correctly.

I have the same version of the app. Prior to syncing just now, the Members Moved Out report was listed and appeared to be working correctly. After a sync, the report is now missing.

I also just sent feedback.

I did a sync last Saturday afternoon, July 20, so the report has been missing at least since then, although I did not have any of the display problems described by garystroble.

I have sync'ed so many times think I am sunk. And have rebooted phone numerous times as well. They asked me later today for a screenshot and said it was going to be sent to the developers. I am using app version 3.6.2 and iOS 12.4 on Apple iPhone SE. Perhaps the app version and operating system have gotten ahead of the church systems. Would not be the first time.

The Members Moved Out report is also missing from Android systems.

I duplicated the problem on my device and have nudged the appropriate people.

I also sent feedback, via the app (iOS version), earlier today!

Any update or status re: solutions to this?

For me, this started with a Saturday night sync - v3.6.2, iOS12.4. I advised the other bishopric members to NOT sync at our 6:45am meeting Sunday morn. I have since sync'd 3 or 4 times with no difference.

Though the Apple App Store Version History states nothing specifically about "fixes" for "Members Moved Out" reports with the release of v3.6.2 1 week ago, something was certainly changed that caused this - and it is NOT Apple's iOS. I'm guessing its an issue with a 3rd party widget in their xplat mobile dev tools.

I've worked as a software engineer for nearly 40 years and do some mobile dev on the side. With all the resource available to the Church and with how much $$ goes to IT, it is surprising to me that we are still not there with something as common as automated regression testing/QA.

I know that the higher ups are off in July but was unaware that software Test/QA minions were also.

nwtaylor wrote:For me, this started with a Saturday night sync - v3.6.2, iOS12.4.

Note this is an Android systems for Member Tools thread. Since the issue is also found in iOS Member Tools it is highly probable that the issue does not reside in the individual OS versions but rather in a common source for the data. The first report for the issue was only five days ago and two of those are weekend days. Let's give them some reasonable time to look into the issue.

nwtaylor wrote:I know that the higher ups are off in July but was unaware that software Test/QA minions were also.

We left the minions home this week, but the engineers are aware of the issue and working on it.

This is the response I got today after I submitted an Android in-app feedback for the issue:

There will be a patch release to restore the report later today. Please sync again tomorrow. If the report isn't there, please let me know. Thank you.

I sent a reply to support that the report has not returned after syncing today at 5:30 PM mountain time. I'll wait and see if anything happens on Thursday or Friday.

When I talked with the developer yesterday, he told me that they were working on the change and they were hoping for Thursday, (And with that, I just violated my rule on not announcing a ship date.) I'm not sure why support thought it would be on the 30th.

If they aren't ready to roll it out today, it may end up being early next week. We try to avoid making too many changes on Friday afternoon since Sunday is kind of a thing around here.

I synced just now and the report is now present and appears to be working correctly for me, as an assistant stake clerk. Yesterday, the report was listed at the stake level, but was empty when I selected the report. When I chose a ward, the report would disappear from the list.

Update:
While the report is now available, regardless of which unit I select, the same members appear. Also, I now see that the list is not complete.

I just synced and the report has returned and is complete as compared to the LCR report. I am viewing the report as a ward clerk.

danpass wrote:I synced just now and the report is now present and appears to be working correctly for me, as an assistant stake clerk. Yesterday, the report was listed at the stake level, but was empty when I selected the report. When I chose a ward, the report would disappear from the list.

Update:
While the report is now available, regardless of which unit I select, the same members appear. Also, I now see that the list is not complete.

I just synced again now and I see no change from what I described above, yesterday.

However, I just compared what I see in the Android Member Tools report with LCR. I see now that the Tools app is actually showing me a complete list of move-outs, but for just a single ward. The same list shows whether I select the stake or any individual ward. The move-outs shown are from the first ward in the alphabetically sorted list of wards in the stake.

danpass wrote:

danpass wrote:I see now that the Tools app is actually showing me a complete list of move-outs, but for just a single ward. The same list shows whether I select the stake or any individual ward. The move-outs shown are from the first ward in the alphabetically sorted list of wards in the stake.

I'd send feedback from within the app.

Feedback submitted.

Is anyone else with stake-level access to this report, seeing similar behavior?

russellhltn wrote:

danpass wrote:

danpass wrote:I see now that the Tools app is actually showing me a complete list of move-outs, but for just a single ward. The same list shows whether I select the stake or any individual ward. The move-outs shown are from the first ward in the alphabetically sorted list of wards in the stake.

I'd send feedback from within the app.

After sending feedback, I was contacted by support and asked to sign in at https://www.churchofjesuschrist.org/header and send them a copy of the info shown, so the developers could see what was going on with my account.

Last Thursday, the 22nd, I received another e-mail, saying that there had been a patch release the night before, which should fix my issue, with another database sync.

The issue I was having is now resolved.

My members moved out report shows no moves outs for the last 11 months, but clearly peoples records have been moved out and I have synced and resynced with no changes. My leadership calling also has not changed.

Have you checked in LCR? If you can't see it in Tools you may need to tell it to sync. I'm an Elders Quorum Secretary and I can see people on the move out list in Member Tools on Android.

If a sync isn't working, try logging out and then back in to force a full reload.

FYI - There are two options for updating the information in Member Tools for Android
Update and in Settings - Refresh Data