Cant login into seminary and institute

I can sign into lds tools, lds.org and gospel library .
When I use the same account info for the seminary and institute app, it acts like its login me on, I see a different screen for a split second then it kicks me back to the login screen.

Are you on iOS or Android?

Andriod

Which model of device do you have, and which version of Android?

Does clearing data allow you to sign in?
(Long press app icon > App Info > Storage > Clear Storage, OR Android settings > Apps > Seminary & Institute > Storage > Clear Storage)

Alternatively, does deleting and reinstalling the app fix the problem?

I already tried reinstalling. Same thing happens.

I have a galaxy s7. I tried the reinstall, give permission for data storage. Deleted the data storage. Same thing keeps happening. When i login in it brings up the loading screen and takes me back to the login screen.

Hmm. Do you happen to have the app installed on an SD card, or is it on regular internal storage?
There's currently a beta for the Seminary & Institute app (bug fixes, mainly). You could try joining it (using the link on the regular Play Store listing for the app) and seeing if the beta fixes the issue...

I am currently not using a SD card. Is this the right place to get this issue fixes? I am told I need this app to get credit of an Institute class which I need to graduate collage.

Hi bendzado,

Is there an email we can use to contact you and troubleshoot this issue with you?

If the app doesn't work, an alternative would be to use the website:
https://myinstitute.lds.org/

Programmer001 wrote:Hi bendzado,

Is there an email we can use to contact you and troubleshoot this issue with you?

Please use the private message (PM) feature of the forum for privacy when passing email or other private information on the forum. Posts in the forum are publicly visible to anyone in the world.

I dont think that work for me either.

bendzado,

If I understand correctly, you're saying that both the Android app and the myinstitute website (https://myinstitute.lds.org/) will not let you log-in?

I can sign in on myinstutue.lds.org, but I can go anywhere on it, i click on the learn more button but it take me to the same main page.

bendzado wrote:I can sign in on myinstutue.lds.org, but I can go anywhere on it,

That's not a valid domain. Nothing at all pulls up at that address.

It's possible you're seeing cached information.

Okay, that sounds similar to what you are experiencing in the mobile app where you log in but get kicked back out...

I attached a couple screenshots of what I see on my account. Curious if those are what you see too.

LearnMore.PNG: I could only find this Learn More button which was on the https://www.churchofjesuschrist.org/si/ ... e?lang=eng page.
InstituteHome.PNG: This is what it looks like for me when I'm logged in and am at https://myinstitute.lds.org/home

Were would i go on the website to see my class?

Programmer001 wrote:Okay, that sounds similar to what you are experiencing in the mobile app where you log in but get kicked back out...

I attached a couple screenshots of what I see on my account. Curious if those are what you see too.

LearnMore.PNG: I could only find this Learn More button which was on the https://www.churchofjesuschrist.org/si/ ... e?lang=eng page.
InstituteHome.PNG: This is what it looks like for me when I'm logged in and am at https://myinstitute.lds.org/home

I do not get to the next screen it takes me to https://www.churchofjesuschrist.org/si/ ... e?lang=eng page

My current reading progress won't load

trying to login into the canvas and it doesn't exist? Can you send me the link please, I am trying to get help for my child's from his seminary teacher

I believe that the seminary link is https://myseminary.churchofjesuschrist.org/ but I'm not sure what you mean by canvas.

Canvas is the software used for BYU online classes. My wife used it for her pathway and follow-on BYU-I degree. Anyone with questions about or issues with Canvas should reach out to their BYU contact.