Membership info question

Others have shown me that they can see there own membership info in the app (ordinance dates, mrn, temple recommend expiration date, etc). For myself, I don't see the membership info tab for myself. I've verified that I'm signed in as myself, with the correct mrn. Under what circumstances am I supposed to be able to see this info? In other words, what am I misunderstanding? Thanks.

There's two levels, Household and Individual. That's true even if you're a household of one.

You appear to be at the "Household" level. Try going into "Household", and then tap your name in there to see yourself as an individual.

russellhltn wrote:There's two levels, Household and Individual. That's true even if you're a household of one.

You appear to be at the "Household" level. Try going into "Household", and then tap your name in there to see yourself as an individual.

I tried this. Nothing happens when I click on myself. If I click on a family member, it goes to their profile.
To clarify, the screenshot I posted shows both my personal and my household contact information.

When happens if you look at other members of your family? I'm thinking the MRN on the account you're signed in with isn't your MRN. Consequently, the system is confused about who "you" are.

russellhltn wrote:When happens if you look at other members of your family? I'm thinking the MRN on the account you're signed in with isn't your MRN. Consequently, the system is confused about who "you" are.

I've verified my mrn. I'm fairly sure I'm logged in with my correct mrn, as tools shows my correct calling, ministering assignment, and I have access to reports associated with my calling.
When I look at my household, I can see the ages of my family members. When I click on one of them, I can see their ministering info, and callings, but no other personal information.
Thanks for your quick responses.

Are you on iOS or Android?

I've been looking at my Android for reference.

russellhltn wrote:Are you on iOS or Android?

I've been looking at my Android for reference.

I'm on an android tablet with member tools version 3.6.1.
I just realized I'm using the beta version of the app, but I just had a friend log in to member tools on my tablet and his membership info was there, so I don't think the beta is affecting anything.

I'm on 3.6.0.

Does your calling allow you to see some membership information? It might be a bug with that calling (perhaps giving you a limited view of others) conflicting with seeing your own.

At any rate, I'd use feedback to report the issue and then consider going back to the non-beta version.

I'm on 3.6.1 beta and I see all my personal information. But I'm also the ward clerk so that may not help.

davesudweeks wrote:I'm on 3.6.1 beta and I see all my personal information. But I'm also the ward clerk so that may not help.

I'm thinking of a calling on the ward council where they see "simplified" membership information. I'm thinking that view may conflict with viewing one's own information.

russellhltn wrote:

davesudweeks wrote:I'm on 3.6.1 beta and I see all my personal information. But I'm also the ward clerk so that may not help.

I'm thinking of a calling on the ward council where they see "simplified" membership information. I'm thinking that view may conflict with viewing one's own information.

Yes, I understood that as well and it is a logical thing to check. I was just checking to see if it might be a problem only with the Beta - I haven't looked at my personal information on Member Tools since installing it.

logging in the app with my account I can't see any information about myself, but when I start the app with data from my father (who is the stake patriarch for our stake) I could see all the information about him at "members data" menu item. That menu item aren't available to me when I log with my own church account. I believe it's because I have a non-standard calling in my records (my bishop called me a "ward technology specialist"), so I think it's the problem making I can't see my data in member tools.

MorettiDP wrote:so I think it's the problem making I can't see my data in member tools.

Perhaps, but it's possible the Membership Record Number on your account doesn't match your real MRN, so the software is confused about who you are.

I'd suggest going to https://settings.churchofjesuschrist.or ... nformation and see if your birth date is correct. If not, then you most likely have the wrong MRN.

russellhltn wrote:

MorettiDP wrote:so I think it's the problem making I can't see my data in member tools.

Perhaps, but it's possible the Membership Record Number on your account doesn't match your real MRN, so the software is confused about who you are.

I'd suggest going to https://settings.churchofjesuschrist.or ... nformation and see if your birth date is correct. If not, then you most likely have the wrong MRN.

Sorry russellhltn, but for sure all my data is ok and my true MRN are correctly recorded at my Church Account, but the problem still are here. I don't know why I can't see my information at the app.

MorettiDP wrote:Sorry russellhltn, but for sure all my data is ok and my true MRN are correctly recorded at my Church Account, but the problem still are here. I don't know why I can't see my information at the app.

All I can suggest is you use the feedback option in the app to report the problem.

I've been emailing back and forth with support about this problem, and they say that a fix for this issue should be released this week sometime.

rysaw wrote:I've been emailing back and forth with support about this problem, and they say that a fix for this issue should be released this week sometime.

I received this message from ServiceNowGSC (Global Service Center) today - I think it's the same you received, rysaw:

This is the second time we have seen this with the BETA version. There will be a patch release on Thursday or Friday to fix issues like this. Please sync again on Saturday. If the problem persists after that, please let me know and we will keep working on it. Thank you.

Interestingly, I installed an update to tools this morning, and now it doesn't show a tab for ministering info anymore.

There may have been a temporary server issue. Try syncing again, it is there now.

Yep, the ministering tab is back. Still no membership info tab.

How can I get my membership records info to prove to my new ward I'm a member I have only been to 2 other churches in ga. Both are saying they don't have them who would then I need them asap please someone tell me why they can't pull them up

Jesse05 wrote:How can I get my membership records info to prove to my new ward I'm a member I have only been to 2 other churches in ga. Both are saying they don't have them who would then I need them asap please someone tell me why they can't pull them up

Speak with the ward clerk where you live. He will be able to request your membership record with your full name and date of birth. If he is not able to find them that way, he will be able to work with your bishop to determine what should be done next.