Online donations not working

5 postsstarted by kristano 1,401 viewsoriginal topic

New Member
#1
Online donations is only allowing me and my family to view previous donations. Method to add donations missing.
Community Administrator
#2
Did you move? On-line donations are only available in some countries.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
New Member
#3
Aha! We live in England and it is my daughter visiting from US having problems. I’ll check in to that. Thank you!
Community Moderators
#4
If her membership record has not moved, she should still be able to donate as usual. If her membership record moves, perhaps because she will be there for a while, she should contact the Donations department, and they will be able to set her account so that she can still donate, but she must still be using a U.S. banking account to do it.

Also, make sure she is hitting the U.S. church site, and not the British one.
New Member
#5
Thank you!