Just to make sure there isn't a misunderstanding, this is a user-to-user mutual-support forum. It is not an official help request channel. There's a chance somebody who knows of some potentially helpful suggestions might see this thread. However, if you need definite help for this, the 'Feedback' link on the page nearest the first visible symptoms would be the most reliable way to get specific help.
Meanwhile, it sounds like you have checked with the ward and stake clerks. If not, that would be a good first step. They might be able to check on some things that could lead to a solution. Also, if you are using a web browser, clearing your browser's cache and deleting relevant cookies _might_ help. Sometimes browser caches and/or cookies get corrupted, and that can cause a variety of strange problems.