Can't open Gospel Library app

I just got a new iphone XR and it won't open the Gospel Library app. HELP! I have downloaded it from the app store and from purchases. (I have also deleted it and reinstalled it a few times too.) It seems like it begins to load with the Moroni icon but no status bar. After a few seconds, it closes without opening. Any fixes???

Tani wrote:I just got a new iphone XR and it won't open the Gospel Library app. HELP! I have downloaded it from the app store and from purchases. (I have also deleted it and reinstalled it a few times too.) It seems like it begins to load with the Moroni icon but no status bar. After a few seconds, it closes without opening. Any fixes???

Are you connected to an internet connection with content filtering / ad blocking turned on? Some filtering systems block the Church's content servers.

I’m experiencing same issue. New iPad Mini 4.

I have a new IPhone XR and can not open the app. I have tried deleting an installing and it is still the same. The App Store shows Moroni icon as white.

Try installing and launching on a different network.

Mine is doing the exact same thing. Just started today. Always worked fine before.

Ditto. Iphone XR IOS 12.2 Won't load up.

My IPad Started to do the same thing yesterday... however... it has fixed itself after I did the following things. (Started with an App update.. that never finished updating..). 1). I deleted and removed the app from my iPad. 2). I re-download the app. 3). Three times I attempted to open the app... it froze on the angel Moroni temple-statue pic/intro each time... and closed. 4) While searching for this tech feedback page, I clicked on the App again... and it finally worked. I have no clue why it didn’t the first three time when it closed automatically. (Good luck everyone!)

My new XR would not open either. Moroni would come up, then it would just close. I was connected to the church WiFi and when I disconnected the WiFi and opened it using my data it opened. I then turned the WiFi back on and it worked and has continue to open. Good luck!

smithkathleen2 wrote:If I delete the App and download again what will happen to all my notes, etc,?

If you have been signed in to the app, your notes should have been saved on the Church servers and will return when you reinstall the app and sign in again.

Same problem here. Brand new iPad for my Father in law, right after telling him it’s so much better than Kindle which also doesn’t work. Sounds like only solution posted so far is just keep trying?

I just got the fire kindle and it wouldn't open for me. What i did was i went to my permissions settings and selected the gospel library app and allowed all permissions to be turned on..I then clicked on the app again and it opened up...try that

When my library gets to a point where it crashes over and over again upon opening, I have to close down all applications I have open (including Gospel Library), then try to re-open it. At this point, it will open properly. Then I can re-open other apps. This is especially true on my iPad Pro (11 inch, 2018 model).

You can try to turn off your wifi/any internet connection and then open the gospel library app until it will be open and there’s a “try to connect with internet" then turn on your wifi again viola it works for me, hopefully yours too God blessed!

FayeKoreen wrote:You can try to turn off your wifi/any internet connection and then open the gospel library app until it will be open and there’s a “try to connect with internet" then turn on your wifi again viola it works for me, hopefully yours too God blessed!

This is the first suggestion that worked on my 2018 iPad Pro. Worked like a charm!

vbongioanni wrote:

FayeKoreen wrote:You can try to turn off your wifi/any internet connection and then open the gospel library app until it will be open and there’s a “try to connect with internet" then turn on your wifi again viola it works for me, hopefully yours too God blessed!

This is the first suggestion that worked on my 2018 iPad Pro. Worked like a charm!

This worked great for me! Turning off WiFi was the key! Thank you

FayeKoreen wrote:You can try to turn off your wifi/any internet connection and then open the gospel library app until it will be open and there’s a “try to connect with internet" then turn on your wifi again viola it works for me, hopefully yours too God blessed!

Bless you for this suggestion! After trying all night after I had to replace my phone and move everything, this is what finally worked for me. Thank you, thank you!

I'd like to add my thanks to FayeKoreen for this suggestion which has two great merits - 1. It is simple to understand 2. It works !!
This deserves greater publicity than the end of a forum thread discussion, and would probably save quite a few phone calls to tech support.

macanjan wrote:I'd like to add my thanks to FayeKoreen for this suggestion which has two great merits - 1. It is simple to understand 2. It works !!
This deserves greater publicity than the end of a forum thread discussion, and would probably save quite a few phone calls to tech support.

The is a user-to-user discussion, self help, and support forum. We are happy a user has identified a temporary workaround for the issue. The structure of the forum does not provide any means to give greater publicity to a single post within a thread. It is up to the forum users to search issues of interest. In the end we expect issues such as this to be investigated by the developers and the issue resolved without a protracted need to rely on workarounds. We continually recommend forum users to report issues such as the one in this thread using the official channels. In this case that is through the Send Feedback link found in the app since there is no tech support telephone number available for Gospel Library.

FayeKoreen wrote:You can try to turn off your wifi/any internet connection and then open the gospel library app until it will be open and there’s a “try to connect with internet" then turn on your wifi again viola it works for me, hopefully yours too God blessed!

Dad's iPad, a few years old was having this problem, turning off the wifi as described above was the key. Thanks so very much. Now I will see if it will work for my Motorola Xoom also

I just had the same problem. I went into settings then under the gospel library app I turned off the two Siri integration buttons and it opened up.

Same issue with a new XR. But my wife (who also has a new XR but was able to get it to work) sent me a link to a conference talk via text message. It took a couple of tries to open the link but the library app finally worked.

I'm having this problem with an android phone with NetNanny installed. When NetNanny is disabled, the LDS Gospel Library can download content. When it's enabled it gets the "you must have an internet connection to use this app" error message in the Gospel Library app. Unfortunately, NetNanny will not tell me what it's blocking in this instance so I really need help from the Gospel Library app side of things.

Can someone please post what domains to unblock on firewalls to make this work?

I've unblocked:
lds.org
ldscdn.org
churchofjesuschrist.org

But it still doesn't work.

Telling people to just disable their firewall or turn off ad block doesn't help. We need the LDS Gospel Library app to work on devices that have content filtering, for obvious reasons. The answer is not to tell people to disable their filtering or firewalls. The answer is to communicate what should be unblocked to let it work. So if someone could please post to this topic what domains to unblock it would be very helpful and much appreciated.

Thanks!

RussBarth wrote:So if someone could please post to this topic what domains to unblock it would be very helpful and much appreciated.

I'm not sure as anyone on this user-to-user mutual help forum really knows. Most of us are mere mortals like you are and have no special knowledge of the workings behind the apps. I recommend you post feedback from within the app itself which will get passed to the programmers and official support team. You may or may not get an individualized reply, but posts here may never be seen by anyone who can address this issue.

davesudweeks wrote: I'm not sure as anyone on this user-to-user mutual help forum really knows. Most of us are mere mortals like you are and have no special knowledge of the workings behind the apps. I recommend you post feedback from within the app itself which will get passed to the programmers and official support team. You may or may not get an individualized reply, but posts here may never be seen by anyone who can address this issue.

Thanks for the reply.

I've already been communicating with tech support on this issue and will post here if I make any headway there.

RussBarth wrote:I've already been communicating with tech support on this issue and will post here if I make any headway there.

That will hopefully be very helpful to others.

RussBarth wrote:I'm having this problem with an android phone with NetNanny installed. When NetNanny is disabled, the LDS Gospel Library can download content. When it's enabled it gets the "you must have an internet connection to use this app" error message in the Gospel Library app.

Does NetNanny use a VPN or something similar? Gospel Library 5.3.0 for Android was just released this morning and includes a fix for an issue that blocked content updates while connected to a VPN.

sbradshaw wrote:Does NetNanny use a VPN or something similar? Gospel Library 5.3.0 for Android was just released this morning and includes a fix for an issue that blocked content updates while connected to a VPN.

It does use a VPN. I'll download the new version and see if that fixed it. Thanks for the tip.

I just received an update on the Gospel Library App. After updating, when I try to open it, I get a message that it must be connected to the internet, then try again. My ipad is connected to the internet but I still get that message. I have a lot of notes and comments written in the BOM and the New Testament, so I would hate to lose them by erasing and downloading again. Any one else have that problem or have any suggestions? Thanks for your input.

rpapa wrote:I just received an update on the Gospel Library App. After updating, when I try to open it, I get a message that it must be connected to the internet, then try again. My ipad is connected to the internet but I still get that message. I have a lot of notes and comments written in the BOM and the New Testament, so I would hate to lose them by erasing and downloading again. Any one else have that problem or have any suggestions? Thanks for your input.

Are you signed in with your Church account? If so, all of your notes and annotations should be synced with Study.ChurchofJesusChrist.org and will come down again when you sign in.

Have you tried connecting to the internet on a different network?

Another thing you could try is switching to another language in Gospel Library settings, then switching back to English.

Put your device into airplane mode then click on the gospel library app icon. It will show a screen stating no internet. Turn off airplane mode and the library should download. I had what looked like a book turning pages on my screen. It loaded up with all the content.

I’m experience this same thing. The other problem the app had was that when I typed something in the search bar for topics, it would just spin. I deleted the app and reinstalled, now it won’t open at all.

jdlessley wrote:

macanjan wrote:I'd like to add my thanks to FayeKoreen for this suggestion which has two great merits - 1. It is simple to understand 2. It works !!
This deserves greater publicity than the end of a forum thread discussion, and would probably save quite a few phone calls to tech support.

The is a user-to-user discussion, self help, and support forum. We are happy a user has identified a temporary workaround for the issue. The structure of the forum does not provide any means to give greater publicity to a single post within a thread. It is up to the forum users to search issues of interest. In the end we expect issues such as this to be investigated by the developers and the issue resolved without a protracted need to rely on workarounds. We continually recommend forum users to report issues such as the one in this thread using the official channels. In this case that is through the Send Feedback link found in the app since there is no tech support telephone number available for Gospel Library.

It is really hard to submit a bug when you can’t launch the gospel library app. It is crashing.

Is there a web based way to submit bugs?

mightykip wrote:

jdlessley wrote:Is there a web based way to submit bugs?

There are email addresses for iOS or Android for just these occasions. Someone with better skills than I will find them, or you may try a search of the forum.

Unless things have changed, it's gospelstudyapp@gmail.com.

russellhltn wrote:Unless things have changed, it's gospelstudyapp@gmail.com.

This email is correct for iOS/iPadOS Gospel Library. Support contact info for other platforms can be found here:
https://tech.churchofjesuschrist.org/wi ... ry_support

I’m trying to down load the gospel library app to my new iPad. It doesn’t load and takes me back to my icons. Is there a fix for this issue? I’ve updated my iPad, reinstalled the library app and have the same issue.

I'm not a iOS person, but you could try this fix described in this post. Yes, that was for LDS Tools, but I'm guessing it's a similar problem here - that somehow the iCloud account is bringing over something that's messing with the install.

Thank you FayeKoreen! After multiple trys and failures, I tried your suggestion and it worked. Finally was able to open Gospel Library on my wife’s new iPad. I disconnected WiFi in home. Touched the Library app. Screen came up to allow over phone connection. The app opened I signed into our account and her scriptures with all her markings etc. came in. You would think someone in tech support would know about this. Thank you again.

I am having identical issue with a new iPhone X R.
Have tried everything - can’t download at all. Just shows the icon, try to open it, and it crashes every time....
Please help! Thank you.

grhoton wrote:Put your device into airplane mode then click on the gospel library app icon. It will show a screen stating no internet. Turn off airplane mode and the library should download. I had what looked like a book turning pages on my screen. It loaded up with all the content.

Thank you Groton!
This totally worked for me thank you!

I deleted app and installed it again but it still doesn’t open after installing update. I even tried deleted several apps to provide more space.

I had the app then deleted it because of some sound concerns. Downloed it several times and get the moroni and will not open.

I have had the gospel library app on my current phone for three years and had no problems. Then today it will no longer open. I have deleted and re-installed the app several times and tried both using data and our home wifi.

I have the exact same problem. I have deleted and reloaded the app several times to no avail. Pressing the Moroni icon fills the screen with the icon then that disappears leaving the previous screen of app icons. Help!

My Gospel Library quit working last Wednesday. It was fine on Tuesday and Wednesday it would open and immediately close. I have rebooted my iPhone 8 and deleted and reopened the App 7 or 8 times. It had worked for years on my phones and it suddenly won’t load.

Please help. I have used it every day for years.

Thank you. [Personal contact information removed - this is a public forum]

I am having the same issue on my iPad mini. It works on my phone

I am having the same issue on my iPhone. Would live help?

I can open it on my iPhone and our larger iPad. It was working fine on Sunday on my mini iPad but still isn’t working now. It appears to load the app but the app does not open

Gospel Library 5.4.1 for iOS is in beta and should (hopefully) fix the crashing issue. To install the beta, join the Tech project Gospel Library for iOS – Public Beta, then you'll get an email from TestFlight with instructions for installing the app. If you install the beta, let us know if it works!

lajackson wrote:

smithkathleen2 wrote:If I delete the App and download again what will happen to all my notes, etc,?

If you have been signed in to the app, your notes should have been saved on the Church servers and will return when you reinstall the app and sign in again.

I am so happy about this!^^^

I have an ipad and iphone x that the Gospel Library have worked on fine for over two years, now all of a sudden when I try and open the app I get the message 'Gospel Library needs an internet connection to load its starting content. Please connect to the internet and try again'. I have a strong internet connection and have no problem with my other apps. Any advice?

guylaterpeterson wrote:I have an ipad and iphone x that the Gospel Library have worked on fine for over two years, now all of a sudden when I try and open the app I get the message 'Gospel Library needs an internet connection to load its starting content. Please connect to the internet and try again'. I have a strong internet connection and have no problem with my other apps. Any advice?

Try going into "airplane mode" and opening the app. Once open, you can exist Airplane Mode and try a refresh (swipe down).

I Gospel Library on my old mini tune will not open this morning I have been using it almost every day I’ve tried several things including turning my iPad on and off but the library will still not load.