Stickycan't open tax statement

For past couple of days every time I try to open my 2018 tax statement I get this message. Any suggestion? Donations

Uh oh! We're Sorry...

It looks like something went wrong which prevented the page you requested from displaying. Sorry for any inconvenience that this may have caused!

I've tried on 3 different browsers and different computers

Yes, there seems to be a problem. Use the "Generate Statement" button to create a new one. That works.

that worked. Thank you

I am getting into a problem on trying to download donation statement from lds.org. I can log into my account and go to the statement list page, but when I click the document to download it, it return a error message window saying "It looks like something went wrong which prevented the page you requested from displaying. Sorry for any inconvenience that this may have caused!".
I have tried several times and even different browsers, but the problem be still the same.
Is it the only issue for me? Or what could I try to solve it?
Thank you in advance.

I ran into the same problem, and Russell's suggestion saved me. Thank you so much.

[Moderator note: the threads have been merged since they were on the same topic.]

I need to print this for my taxes, and I continue to get this error message when I try to bring it up:

Uh oh! We're Sorry...
It looks like something went wrong which prevented the page you requested from displaying. Sorry for any inconvenience that this may have caused!

I would appreciate help!
Thanks,
Laurie

laurie.apw wrote:I need to print this for my taxes, and I continue to get this error message when I try to bring it up:

Your question has been merged into an existing topic.

Please use the "generate statement" button

My wife has been doing online donations for our family. I just realized that the donations do not appear on my online account. I went to review my tax statement and it says "no donations recorded". My local unit already printed the tax statement for our family though. Should I be worried that the donations by my wife are not showing up on my account but hers?

opoku wrote:My wife has been doing online donations for our family. I just realized that the donations do not appear on my online account. I went to review my tax statement and it says "no donations recorded". My local unit already printed the tax statement for our family though. Should I be worried that the donations by my wife are not showing up on my account but hers?

There's a solution to _her_ donations not showing up on _your_ account. There's a setting _she_ can adjust to change that:

• 1) She goes to the donations page: https://www.churchofjesuschrist.org/donations/
  
  2) She clicks on "Settings" which will go here: https://donations.churchofjesuschrist.o ... #/settings
  
  3) In the middle of the 'Preferences' section, check this box: "Allow spouse to view my donations"

Once she has checked that box (and perhaps after time for the DB change to filter through the process), _you_ should be able to see this: "You have been authorized to view donations for: [her name]"

There's also a box above that one to select whether a spouse's name should be displayed on donor statements and donation slips.

opoku wrote:Should I be worried that the donations by my wife are not showing up on my account but hers?

No. If you and your wife check the right options, you'll be able to see each other's donations. But either way, it doesn't change your tithing status. If the bishop asks, just tell him that your wife does all the donations.

I’m trying to get my official tax statement. I don’t get an error message. It just keeps kicking me back to the sign in page. I re-sign in, and it opens to the donation slip page. Have tried this multiple times with the same result. Please advise.

katrell1 wrote:I’m trying to get my official tax statement. I don’t get an error message. It just keeps kicking me back to the sign in page. I re-sign in, and it opens to the donation slip page. Have tried this multiple times with the same result. Please advise.

Try using incognito mode. Church web pages have problems with stale cookies that can manifest itself in strange ways.

Thanks for mentioning the “stale cookies.” Got me to thinking I should use a different browser altogether. That worked!