New Member
How can I create a new account for dad when it’s saying he’s already been registered but we don’t remover the email or phone number. Same problem happened when I was trying to make a new account for my daughter.
Problem creating account
Community Administrator
Work with the ward clerk to put you in contact with support.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
Member
The easiest way without having to call support is to follow these steps:
1. Go to https://account.lds.org/recovery?type=username
2. Click "I don't know my username"
3. Click "Membership Record Number" (you might have to get that from a clerk, or it's on a temple recommend if they have one)
4. Fill out the form with membership number and birthdate and click Recover
5. Once the username is displayed, make a note of it.
6. Go to https://account.lds.org/recovery?type=password
7. Enter the username and click Recover
8. It should prompt you to reset the password
It looks like the new form when you click "Forgot your username?" on the sign-in page doesn't have the recover by membership number and birthdate option anymore, but the old one above probably still works.
If the above steps don't work, you might need to contact support.
1. Go to https://account.lds.org/recovery?type=username
2. Click "I don't know my username"
3. Click "Membership Record Number" (you might have to get that from a clerk, or it's on a temple recommend if they have one)
4. Fill out the form with membership number and birthdate and click Recover
5. Once the username is displayed, make a note of it.
6. Go to https://account.lds.org/recovery?type=password
7. Enter the username and click Recover
8. It should prompt you to reset the password
It looks like the new form when you click "Forgot your username?" on the sign-in page doesn't have the recover by membership number and birthdate option anymore, but the old one above probably still works.
If the above steps don't work, you might need to contact support.
New Member
When I tried these steps it told me that account recovery was not an option for this account. I know my phone number is set up for account recovery for my daughter and my email is used for my own.
Could it be because he's not 12 yet even though he is a Deacon now? Do we still have to wait until he's actually 12 to get an account?
Could it be because he's not 12 yet even though he is a Deacon now? Do we still have to wait until he's actually 12 to get an account?
Community Administrator
There's an option in the account that prevents using the MRN for recovery.trista_hibberd wrote:When I tried these steps it told me that account recovery was not an option for this account.
You'll have to ask your clerk to put you in touch with support.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
New Member
I'm a senior missionary in Liberia. I am with a sister, trying to set up her church account so she can access family search and other resources. We did not receive a verification code. Waited 20 minutes asked for another code, and nothing came. Tried to re-sign in to the point of getting another code, and now it says we're blocked. Please help us.