Checks not cleared

We issued a Fast Offering-Housing check almost two months ago and it has cleared through the bank and is still showing as 'issued' in LCR. The member indicated they received an electronic receipt indicating it was paid and showing a balance of zero for that month of February. Is there a way to verify with the bank if the check has cleared through or what can be done on our side as a Clerk to follow up on this if the member is having a difficult time verifying with the landlord? Can we check with the bank if it has cleared?

You'll need to contact the Global Service Center and ask them to follow up on it's status.

eblood66 wrote:You'll need to contact the Global Service Center and ask them to follow up on it's status.

Found out that one of the counselors voided the check but did not mark it void in the system causing the confusion.