Members can update their own contact information such as email and phone number.
But clerks have to do addresses. I'm not sure why, but addresses do have impact on what ward they belong to. A clerk should verify the new address is within the ward boundaries.
Have you searched the
Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your
Profile to include your general location.