No Access to LCR for our branch clerk

Our branch clerk is not able to login into lcr.lds.org even though his calling is set correctly (verified by the stake clerk) and he can access all the other functions on lds.org for all members that require a login. I attatched a screenshot with the error message that is presented to him every time he has signed in and selected the leader and clerk resources. Unfortunately he cannot fulfill many of his assignments of his calling because of this problem. What could be the issue and how can it be resolved?

1) It can take up to 24 hours after the calling is recorded before access is granted.
2) Verify that the MRN of the person assigned the calling matches the MRN on the account he's trying to use. It wouldn't be the first time that spouses got their MRNs swapped. Or, someone confused Jr and Sr.

Thank you for the suggestions. Our branch clerk has been called for multiple months by now. He is also the only member of the church in his family. It is definitely him who is assigned to this calling or the calling is definitely assigned to him.
Can a readmission to the church cause trouble to the system?

chrfreitag wrote:Can a readmission to the church cause trouble to the system?

He might wish to contact the Global Service Center and see if this may be the problem.

What link is he using to get to Leader and Clerk Resources? Is he going directly to LCR.LDS.org, or following the link from the "My Account and Ward Menu", or is he clicking a link or a bookmark copied from somewhere else? If he's clicking a link or bookmark from somewhere else, it's possible that he has an incorrect URL.

Thank you lajackson and sbradshaw.
@lajackson: Where can I find contact information for the global service center? (My previous search led me to this forum.)
@sbradshaw: We have tried the link under the "My Account and Ward Menu" as well as just typing in "lcr.lds.org" in the url bar of multiple browsers.

chrfreitag wrote:Where can I find contact information for the global service center?

At the Help Center, and specifically this page.

chrfreitag wrote:Can a readmission to the church cause trouble to the system?

If he needed restoration of blessings, that would be an issue, but that is not the case.

I noticed that he has both the calling of Branch Clerk and Branch Assistant Clerk--Finance. That shouldn't cause a problem, but the finance calling isn't necessary. Having the branch clerk calling implies that he has finance rights. I would remove the Branch Assistance Clerk--Finance position just to make sure that there isn't some weird interaction going on when both of those are present.

I will send you a private message with the LDS Account user name that the system is expecting for him, just to make sure everything is correct.

I suspect you're going to have to contact the service center and they'll open a case for someone here to look at it. I don't think the clerk/finance combination is the issue, but we might as well rule that out.

I'd have a harder look at what account he's using. As a STS, I don't have access either, but I end up at https://lcr.lds.org/?lang=eng#aths which has a different appearance. But if I use a non-member account, I get the page shown in your post.

Thanks to all of you. It actually was an account issue. He has two accounts and was using the one that was not assigned to his membership record. Now he has access and we will make sure that there will only be one account in the future.