Can't enter account number

2 postsstarted by russellhltn 2019-01-03 17:33 UTC954 viewsoriginal topic

Community Administrator

#1
2019-01-03 17:33 UTC

1) Is this a US bank (I'm assuming you're in the US)?
2) If you're looking at a check, make sure you're not adding the check number to your bank number.
3) If you're looking at a card, that may not be a checking account number but a credit-card like number that's linked to your account.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

scgallafent

Church Employee

#2
2019-01-03 22:04 UTC

smackfam5 wrote:I'm having trouble setting up the donation site. My checking account number is 14 numbers long but it says it should only be 9. What do I do?

Bank routing numbers in the US are nine digits long. Check to make sure that you aren't putting the account number in the field intended for the routing number.