Can't login to lds.org

2 postsstarted by brandonpoll 2018-11-14 06:10 UTC1,239 viewsoriginal topic

New Member

#1
2018-11-14 06:10 UTC

My son created an account years ago. I use the username and password we had saved but they don't work. When I try to recover the username, it says that option isn't available for this account. I can't recover the password either. It won't send anything to a phone or email and the Membership number didn't work. What now?

russellhltn

Community Administrator

#2
2018-11-14 07:23 UTC

You might try re-creating the account. It's possible the account was deleted for inactivity or wasn't confirmed. I haven't heard how long an account can be left idle.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.