Tech Forum Archive

Can't load my ward directory or map anymore

7 postsstarted by fweidner 3,424 viewsoriginal topic

fweidner
New Member
#1
I use an Apple computer and recently I can't access our ward directory or the map any longer. The icon just spins.

Suggestions?
mevans
Senior Member
#2
Which web browser are you using? Safari or something else?
lajackson
Community Moderators
#3
A new version of the website released last week and there are problems. It has affected many browsers. The developers are working on it.
jds580s
New Member
#4
I was having a similar issue, not being able to open the ward directory without getting an error in Chrome: "User is not authorized for this application"
All I needed to do to fix it was a hard refresh: Ctrl+F5
I suspect the browser was caching some file or data from before the most recent LDS.org website update and just needed to load the latest version.
As soon as I did that all worked well.
Try these free tools:
MissionaryDinnerCalendar.com - Online calendar for members to sign up and feed the missionaries in your ward.
CallingManager.com - Tool to visualize and manage callings in a ward
beckysimmons
New Member
#5
It's October 2019 and I'm having the same issue. I don't get an error message. I just get the icon spinning. Need this info to do my calling today :)
russellhltn
Community Administrator
#6
beckysimmons wrote:It's October 2019 and I'm having the same issue. I don't get an error message. I just get the icon spinning. Need this info to do my calling today :)
I'd suggest trying another computer, or at least another browser.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Mrlds1980
New Member
#7
Can't sign in