Cannot Print lessons & Conf Talks from LDS .org

Since LDS.org redesigned the web site, I cannot print the Sunday School lessons and any Conference talks because the page is not centred when I hit the Print button. I am using an up to date i-Mac and the 'Print" page just will not work on the Mac. However when I try the same thing at our Chapel on the Branch Windows machine, it works perfectly. Am I the only person in the whole Church who is using a Mac ? I've sent in a Feed Back response 3 times about this problem and I've had no reply, nobody responds. I've always for some years been able to print out lessons and talks, I live an hours drive each way from the Chapel so I can't visit there in the week just to do some print outs, I need to carry on working at home as I've always done. In summary when I hit the print button, the page comes up way off centre to the right with all the text off set to the right. Can anybody help please ??

I see the same thing on Safari on my Mac as well. It looks like Safari is seeing a much larger print area than it should be. I tried Chrome on my Mac and that worked. I don't know how feasible it is for you, but maybe Chrome is the solution for this problem until the Safari problem can be fixed.

Thanks ever so much, I didn't know it was a Safari problem and I never thought of looking at Chrome, it wouldn't have occurred to me to explore that route. I'll look into installing Chrome and see if that is the fix for me, once again Big Fat Thanks !!!

I was able to reproduce the problem also, in Safari. I'd recommend sending feedback using the link at the bottom of LDS.org.

Samuel, I sent a reply to you straight away but I must have done something wrong because it hasn't come up here as a posted reply, please don't think I was ignoring your comment !! What I was saying is that I've already used the FeedBack box at the bottom of LDS.Org, 3 times and explained the problem but I've not had a single reply from anyone, I feel that LDS.Org doesn't listen and doesn't answer. Please don't get me wrong I love the Church but my wife and I are really struggling to fulfil our callings since this new problem with the Church web site !!

bigfatsam wrote:What I was saying is that I've already used the FeedBack box at the bottom of LDS.Org, 3 times and explained the problem but I've not had a single reply from anyone, I feel that LDS.Org doesn't listen and doesn't answer.

The crew at CHQ is very small. Some would say understaffed. The feedback will be read, but they may not have time to give a reply. Particularly if they're overwhelmed by the problems caused by the recent change.

It is not a Safari problem, it is a formatting problem on the church's side. Using the Chrome browser may be a short term fix but any problem on any browser should be reported so that the LDS tech crew can make adjustments. If they don't correct the issues it just causes problems for other members.

Thanks for your thoughts Mark, I'm reluctant to install Chrome just to fix a Church web site problem, I was kinda feeling that surely not everyone who uses a Mac with Safari should have to now install Chrome, especially as everything was just great before they redesigned the web site !! I'm just going to live without the excellent teaching tools that used to work, in hope that the Church Team will catch up and find a fix to the problem, if they become aware of it .

I wouldn't just call it a church problem. There are web sites I use besides the church's that have issues with different browsers. I just install Chrome, Firefox, Opera, IE/Edge (Windows) and Safari (Mac) so I have the web browsers handy. If something doesn't work on one, I'll try another. Often times that gets around the problem of the moment

Yes I see your logic but I've never come across this problem with any other web site I use, I do get printing done from other web pages but the Church is the only one I have a problem with. I don't want to re-introduce other browsers, I had difficulty with Firefox in the past and I guess I'm being over cautious but downloading other browsers makes me feel un-safe !!

WOW -I am also having this problem. The print doesn't even measure 2mm. You would have to have eagle eyes to read it. My 14/15 yr olds are struggling to read the talks I need to print as part of the lesson plans for group discussions. If they struggle to read out loud in general, the tiny print makes it WORSE. We are not suppose to encourage them to use their phones but I can't see another way. I am using a MAC & Safari but my husband has a Surface and it does the same for him.
Also, you can't use the SCALE option on printing. The text is right sided and you lose content when you increase the scale even thought the left side is completely blank.
Please, please, please fix this.
Now that we do not have actual manuals this is our only means of compiling lessons with all the resources needed. Printing and actually being able to READ/reference it makes for more efficient and spiritual teaching.

Does your browser have a Print Preview function? When printing from Firefox, I find it useful to use Print Preview to see exactly what would be put on paper, and sometimes adjust the scale factor or other attributes to get a more readable print.

If you haven't done so, be sure to submit Feedback as was recommended earlier.

russellhltn
Community Administrator posted that the staff is very small and overwhelmed, I understand but I wish they'd have thought of that before they changed a really good working web site, now so many of us are so struggling just trying to do what we've been asked to do. I wish they could bring in some extra staff to help fix the problems even some short term agency staff. A conference talk has shrunk from 6 pages down to 2, impossible to read.

I have never liked the formatting when printing conference talks directly from the web site. I always copy the text and paste it into a word processor. It takes me an extra 5-10 minutes to clean it up, but saves paper, ink, and frustration. Plus, I can make the font size, line spacing, and margins anything I want.

Thank you so much for the Chrome suggestion! This issue has been driving me crazy for months with my Gospel Doctrine lessons. Prints perfectly from Chrome. Thanks again!

davesudweeks wrote:I have never liked the formatting when printing conference talks directly from the web site. I always copy the text and paste it into a word processor. It takes me an extra 5-10 minutes to clean it up, but saves paper, ink, and frustration. Plus, I can make the font size, line spacing, and margins anything I want.

Thank you! This suggestion was so helpful!