Tech Forum Archive

Navigation not visible in IE, Edge, Firefox, Chrome

11 postsstarted by s.sunke 3,847 viewsoriginal topic

s.sunke
New Member
#1
Hi all
In all of my browsers the top-right navigation items (country/language) plus LDS account login are not displayed. Clearing cache does NOT help.
Edge and Chrome screenshots are attached incl. HTML source from chrome.
Brgds
Simon
📎 2018-10-30 11_25_31-The Church of Jesus Christ of Latter-day Saints - Chrome.png (1.34 MiB)
📎 2018-10-30 11_25_04-Kirche Jesu Christi der Heiligen der Letzten Tage ‎- Microsoft Edge.png (1.48 MiB)
📎 2018-10-30 11_21_52-Kirche Jesu Christi der Heiligen der Letzten Tage - Firefox.png (1.46 MiB)
📎 HTMLSource-Chrome.zip (5.14 KiB)
Biggles
Senior Member
#2
See this thread about LDS.org

https://tech.lds.org/forum/viewtopic.ph ... rg#p188640
email@natealexander.name
New Member
#3
Same problem. Can't see any menus. No donations, no LCR, no directory no nothing. I am using firefox browser on linux. Logging in from Texas.
jdlessley
Community Moderators
#4
I just checked and I am not having any issues with Firefox 63.0 (64-bit) or with Chrome 70.0.3538.77 (64-bit) on Windows 10.
Try doing a force refresh with the key combination Ctrl+F5 on Firefox or Chrome for Windows. If that doesn't work then manually clear the cache. There appears to be a new CSS for the home page and old cache does not work for the new CSS page.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
s.sunke
New Member
#5
Thanks!
Problem self-resetted on Firefox and Edge. Ctrl+F5 helped on Chrome. IE11 still not working - but at least for myself not in use anymore ;-)
russellhltn
Community Administrator
#6
Having the same problem with a clerk machine. No navigation in Edge or IE. Works fine in Chrome. Tried Ctrl-F5 as well as clearing all data - no luck.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
mfmohlma
Senior Member
#7
I had to clear all my lds.org cookies to make it work for my Chrome. Maybe you need to do that for Edge and IE as well.
russellhltn
Community Administrator
#8
mfmohlma wrote:Maybe you need to do that for Edge and IE as well.
I tried that. No go.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
rickk
Member
#9
Was there a resolution to this issue? I am still seeing it on our stake computer using MS Edge. From what I am reading in the several threads, there hasn't been a definitive fix - only a few suggestions to try clearing cache or cookies that may or may not work, so I am hoping perhaps I missed something?
russellhltn
Community Administrator
#10
rickk wrote:Was there a resolution to this issue?
It seems to have fixed itself on Edge on my home machine. But IE has gone even stranger.

I may have to swing by the ward that had the machine that was affected and see what that's like.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
dennisolcott
New Member
#11
Still having this problem (no navigation drop downs, now account login ability) on a brand new laptop with Windows10 and Edge. Trying to switch from old to new laptop, but can't do my clerk calling if I can't get into LCR!