New Member
Tried to get tickets for the Christmas Concert this year. The user experience could have been a lot better. The instructions to get to the link to buy tickets were completely wrong. It said go to http://www.lds.org/events on 10/20/18 at 10 AM MDT and you'd be able to buy tickets. My wife and I sat there refreshing that page, expecting an event to appear just like the two temple open houses and the First Pres. Fire side - not so. We learned from friends who managed to get tickets that there was a little link off to the side of the page advertising the event - the same page that told you to go to http://www.lds.org/events - and THAT was the link that appeared at 10 AM and took you to where you could attempt to reserve tickets.
So if you actually read the article, you were led to the wrong place. Rather, if you just kept refreshing that article, you saw the link appear. The lds.org web designers need to get their acts together. That was a hugely disappointing experience for my wife and I. We were prepared ahead of time with the ticket account, and had http://www.lds.org/events up prior to 10 AM and kept refreshing it, expecting an event to appear for the Choir Christmas Concert. Next year can you please have the user experience actually match the instructions?
So if you actually read the article, you were led to the wrong place. Rather, if you just kept refreshing that article, you saw the link appear. The lds.org web designers need to get their acts together. That was a hugely disappointing experience for my wife and I. We were prepared ahead of time with the ticket account, and had http://www.lds.org/events up prior to 10 AM and kept refreshing it, expecting an event to appear for the Choir Christmas Concert. Next year can you please have the user experience actually match the instructions?