October 2018 conference missing

A few days after the October 2018 conference, I opened up the app and got one of those “new content” notifications for the Oct 2018 conference content. I was using the app for something else at the moment, however, so I pressed the “Later” button. Since then I have been unable to download the content. I’ve restarted the app, I’ve “Download All”-d the general conference content, but nothing is making it show up. What can I do to get the latest conference in the app?

Select Library then General Conference. You should see an October 2018. I had to select each speaker and then hit download. Make sure you have enough space on your device! The Saturday General Women's Session took up over 1.49 GB

~Lyle

Select Library then General Conference. You should see an October 2018.

Yes, I should see October 2018. But I don’t. That’s the problem.

Do you see April 2018?

lfanelli wrote:Select Library then General Conference. You should see an October 2018. I had to select each speaker and then hit download. Make sure you have enough space on your device! The Saturday General Women's Session took up over 1.49 GB

~Lyle

Unless you want to view the talks later without an Internet connection then there is no need to download the video or audio files. The text of the entire conference is only kilobytes and will download in less than a second. Then if you have an Internet connection you can play the video of the talk(s) without having to save anything more on your device.

Do you see April 2018?

Yes I do.

Unless you want to view the talks later without an Internet connection then there is no need to download the video or audio files.

Correct. My problem has nothing to do with audio or video. I cannot see the text for any of the October 2018 general conference talks, or an icon for that session of conference.

daniel.standage wrote:

Do you see April 2018?

Yes I do.

There goes that theory. Some version of GL lost support at the beginning of the year. I don't think we've moved to yet another content store.

Silly question, on the screen that lists the conferences, did you pull down to update the list?

on the screen that lists the conferences, did you pull down to update the list?

Yes I did. No dice.

What version of Gospel Library are you running (you can check in Gospel Library settings)?
What version of iOS is your device running?

iOS 12.0.1

LDS Library app 5.0.1 50621

Try going into Setttings > App Details and pulling down on the screen. That should force a content update. What English catalog version does it have listed under App Details?

v203. Doesn’t seem to have worked.

daniel.standage wrote:v203. Doesn’t seem to have worked.

203 is the latest English catalog version as of today. Are you sure you don't have October 2018 as the first item in the General Conference section?

The October 2018 General Conference still won't appear, it will appear in the November editions of the Liahona and Ensign magazines, I don't understand why the app won't update.

It should be there by now. I'd recommend contacting the support team under Settings > Send Feedback.

I’m having the same issue on same version of iOS and app version. Must be a bug.

I have the exact same problem. I just don’t see Oct 2018 Conference at all. I don’t see a prompt to download it. I try refreshing, restarting, looking around in settings nothing. Please help!

jakekh wrote:I have the exact same problem. I just don’t see Oct 2018 Conference at all. I don’t see a prompt to download it. I try refreshing, restarting, looking around in settings nothing. Please help!

What version of Gospel Library are you using (you can check at the bottom of Settings)? I'd recommend sending in-app feedback using the Send Feedback link in Settings. That will gather basic diagnostic info about your device and send it to the support team for troubleshooting.

I’m using a 2018 iPad 9.6 with the latest version of the app and I am missing October 2018 as well.

craniac wrote:I’m using a 2018 iPad 9.6 with the latest version of the app and I am missing October 2018 as well.

Try switching to a different content language under Settings, then back to English – that should force the view that shows the list of books to reload.

I am experiencing the same issue trying to download April 2019. Was there every any solution to this issue?

duright wrote:I am experiencing the same issue trying to download April 2019. Was there every any solution to this issue?

What version of Gospel Library are you running?