Tech Forum Archive

sync removed ministering functionality IOS

8 postsstarted by Camlarson79 2,142 viewsoriginal topic

Camlarson79
New Member
#1
After syncing my lds tools app, I seem to have lost all ministering functionality. I dont see it in reports or when viewing the family records. I have uninstalled the app, rebooted the iPhone, reinstalled lds tools and performed a sync. I can get to the information through the browser. I still have EQ secretary calling. Weird that a sync would cause this. Anybody else having this problem?
russellhltn
Community Administrator
#2
What iOS do you have (needs to be at least 10) and what version of LDS Tools (needs to be at least 3.5).
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
aalasley
New Member
#3
Same issue on Android. Sync'd last night and this morning and the ministering section is completely gone.
russellhltn
Community Administrator
#4
That will happen if you're running on a version prior to 3.5.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
brookheat
New Member
#5
Just synced today and all ministering info is gone. iOS version 12 on iPhone 8, running LDS tools 3.5.1.
shill1
New Member
#6
I have 3.5.1 on Android and it wiped the ministering info, so it is not only an issue with the version. What else could it be.
jdlessley
Community Moderators
#7
Currently there are server issues related to ministering (and other LDS.org and LCR server issues). I wanted to send in the quarterly report but the ministering data was not available. A few days ago it was displaying data. Every once in a while ministering data will appear.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
lajackson
Community Moderators
#8
brookheat wrote:Just synced today and all ministering info is gone. iOS version 12 on iPhone 8, running LDS tools 3.5.1.
As jdlessley mentioned, there were server issues today (Sunday) that are reported to have been resolved. If you sync LDS Tools again you should see the missing information using the app.