LDS.org not suggesting new ward

4 postsstarted by rogerwisor 2018-10-01 15:59 UTC2,158 viewsoriginal topic

New Member

#1
2018-10-01 15:59 UTC

I have several members to move out but les.org is not suggesting the new ward based on the new address. This is the first time I've experienced this. Anyone know if something had changed to the program?

jdlessley

Community Moderators

#2
2018-10-01 17:32 UTC

When a ward is not suggested then there may be an issue with the new address provided. If there is an apartment number, lot number, or some other identifier for the address beyond the number and street name it needs to be put in the "street 2" line. Also check the spelling of all street names.

I always use the USPS Zip Code Lookup site to see what they have for the address I am entering to move the household or member to. Even though the USPS will put the apt #, lot #, and other address extensions on line 1, the move-out tool requires those to be on line 2, (street 2).

JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?

russellhltn

Community Administrator

#3
2018-10-01 19:05 UTC

In addition to what's been suggested above, try again. It's possible that a back-end service died and has since been restarted.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

mevans

Senior Member

#4
2018-10-02 01:54 UTC

There have been some issues with USPS address correction lately (your profile doesn't indicate your location, so I don't know if you're in the USA). I don't know if that's related to the new ward finder service, or if it's a separate issue.

Is the unit lookup working for you at maps.lds.org?