We have been through this a couple of times. These are the instructions that I send to the bishops when asked. NOTE: The MLS message option
might not work anymore, I have not had anyone try that.
Transferring missionary funding to another ward
When the family of a currently serving missionary moves to a different ward or branch, financial responsibility for the missionary is not automatically transferred to the new ward.
The bishops of the wards involved need to discuss the transfer of financial responsibility. Note that the bishop of the former ward cannot transfer financial responsibility for the missionary's support to the new ward. The bishop of the new ward needs to initiate the transfer of financial support.
Once they have agreed on the transfer of support and the timing, the bishop in the new ward should contact the Church to make the arrangements.
To transfer financial responsibility:
1. The Missionary Department will need the new contact information for the missionary's parents so they can keep their records up to date. Call the Missionary Department (801-240-2222 or 800-453-3860 x22222) and they will update the unit and address for the missionary. They will also create a Ward Missionary subcategory for the missionary in the new ward's MLS.
2. Contact the Global Service Center (855-537-4357) about the transfer of financial responsibility through a phone call (the Missionary Department can transfer the phone call for you) or an MLS message and provide the following information:
- Full name of the missionary
Name and number of the new unit
Effective date of the change (may be a past date)
Indication that the new bishop agrees to take on financial support of the missionary