Member
Yet again today there was a long stretch where the church websites were unavailable if a login was required. Go to log in for LCR, the seminary site, directory or maps and the login screen freezes and eventually the message website down for maintenance appears.
This problem usually happens roughly between about 10:30 AM mountain time and 2 PM with the worst of it being the hour just before lunch time.
Today our HC was trying to get youth seminary registrations done and an assignment for the youth on family search. It was nearly impossible. The seminary site logging in from the family history center computers(hardwired connection) was taking a couple of tries up through about 10 tries to get a successful login. I had to go to MLS to get the IOS sheets so the kids could do password recovery because I couldn't log onto LCR.
My belief is that the problem is on the server end at church headquarters but I need to verify before complaining so I know for sure who to complain to. There are a number of reasons to think this. 1. In May after stake conference I stopped at the church on the way home and was having that problem when I was the only one in the building and the only car in the parking lot at about 11:40 in the morning 2. All other websites I have access to seem to work fine even when doing semi data intensive things. 3. Back before we lost the usage statistics on technology manager we rarely flatlined at the peak rate. Attendance is down for the summer so it is unlikely we are suddenly needing more data.
The plan is to get the problem happening next Sun.(there are sundays it isn't a problem) Turn off the APs to see if that changes anything.(guessing it won't) That should verify if it is a building bandwidth problem. If that doesn't help try a laptop using a cell phone as a hotspot. That should let us check if it is an internet service provider bottleneck.
Is there anything else I need to do???
I am ward clerk, executive sectary and stake assistant technology specialist so I have access from both ends and I have physical access to all the hardware. After many months of this I am getting very frustrated with this. Mostly I can move my work load to other parts of the day but there are things I really need to do during block and just after the block at times.
This problem usually happens roughly between about 10:30 AM mountain time and 2 PM with the worst of it being the hour just before lunch time.
Today our HC was trying to get youth seminary registrations done and an assignment for the youth on family search. It was nearly impossible. The seminary site logging in from the family history center computers(hardwired connection) was taking a couple of tries up through about 10 tries to get a successful login. I had to go to MLS to get the IOS sheets so the kids could do password recovery because I couldn't log onto LCR.
My belief is that the problem is on the server end at church headquarters but I need to verify before complaining so I know for sure who to complain to. There are a number of reasons to think this. 1. In May after stake conference I stopped at the church on the way home and was having that problem when I was the only one in the building and the only car in the parking lot at about 11:40 in the morning 2. All other websites I have access to seem to work fine even when doing semi data intensive things. 3. Back before we lost the usage statistics on technology manager we rarely flatlined at the peak rate. Attendance is down for the summer so it is unlikely we are suddenly needing more data.
The plan is to get the problem happening next Sun.(there are sundays it isn't a problem) Turn off the APs to see if that changes anything.(guessing it won't) That should verify if it is a building bandwidth problem. If that doesn't help try a laptop using a cell phone as a hotspot. That should let us check if it is an internet service provider bottleneck.
Is there anything else I need to do???
I am ward clerk, executive sectary and stake assistant technology specialist so I have access from both ends and I have physical access to all the hardware. After many months of this I am getting very frustrated with this. Mostly I can move my work load to other parts of the day but there are things I really need to do during block and just after the block at times.
