"Send a message" not consistent - not delivered

I am an Executive Stake Clerk.

I often have to send out emails to various groups; sometimes to the whole stake.

Some of these emails are not being received. This is confirmed through reliable sources.

What is interesting is that it is not always the same persons; sometimes they get it and sometimes they don't.

Any thoughts?

They have checked their junk/spam folders as well.

Do you get a notification email after message sending is complete?

One other thing to check: some email providers/clients do not put spam/junk in a spam or junk folder - they delete it altogether. Usually there is a setting that can change that behavior but lack of the e-mail in their spam or junk folder does not prove it was not sent to them and automatically deleted by their email client or provider.

i do not think it is due to settings since sometimes they get the email and sometimes not.


Also, I do get notification of the emails being sent.

markaaronritcher wrote:Also, I do get notification of the emails being sent.

Does the email tell you that there were any rejections?

When you send a "not reply all" message, LCR sends the messages in a loop in the background. Once the messages have been sent, it sends the confirmation message to let you know that the background process is complete and report any messages that weren't accepted by the mail server. If you're not getting rejections in the confirmation email, that means the message was accepted for delivery by the Church mail server and is no longer in the hands of LCR.

I also have received that feedback, that group messages are not consistently received.
This is such a shame, because the interface is so nice.
I have resorted to copying all E-mail addresses from the Directory "E-mail all Elders" and copying the addresses into G-mail.

What is being done to correct this? I vote for this issue to be prioritized to the top.

I also vote that it be prioritized to the top.

I don't know if this is the place to ask for help, but I'm a Stake Relief Society president consistently NOT receiving the emails of my stake presidency and other leaders when sent in a large group from LCR. Can someone help correct this? Is there some freakiness about the way my calling is linked to my email? I have the technological rights to see Stake reports as and stuff on LDS Tools when I log in, but I'm not receiving emails when "Stake RS president" is chosen. (My email address is listed as Stake visibility. There are no messages in my spam.) It seems to me that a message sent to only me through LCR will get to me, but not a group message. Can someone please help? Thanks.

I am a counselor in a stake presidency. Whenever any member of the presidency use s"Send a Message" and check the "Allow recipients to reply to all" checkbox, the consistent result is that we get a confirmation email that the message was sent, but 100% of the time not a single recipient receives the message. This is very consistent behavior. If we don't check that checkbox, delivery works to the intended recipients. Any ideas why that "allow reply all" flag would cause nothing to actually be sent? Thanks in advance...

DavePeterson wrote:Any ideas why that "allow reply all" flag would cause nothing to actually be sent? Thanks in advance...

How many people are you sending to? My guess is that ISPs consider a high number of addresses in the "TO" section to be a sign of spam. But if it's in the "BCC" section, then the recipient's mail scanning software doesn't see any other recipients and lets it pass.

DavePeterson wrote:I am a counselor in a stake presidency. Whenever any member of the presidency use s"Send a Message" and check the "Allow recipients to reply to all" checkbox, the consistent result is that we get a confirmation email that the message was sent, but 100% of the time not a single recipient receives the message. This is very consistent behavior. If we don't check that checkbox, delivery works to the intended recipients. Any ideas why that "allow reply all" flag would cause nothing to actually be sent? Thanks in advance...

I want to add our stake as a stake with the same issue President Peterson describes above. I too am a counselor in a stake presidency, and when trying to send email with the "reply to all" feature set to any group the size of the high council (so 10 or more for sure), the message is not delivered to more than one or two at the most. If we leave the "reply to all" feature off, the message is delivered.

We've tried this from many senders to many receivers. There doesn't seem to be any consistency among the email providers, but in every case only one or two get through.

I applaud the changes to the LCR Send a Message function to allow attachments and to customize the recipients. We've been using googlegroups and want to move to the LCR option, but we really need to be able to send messages to a group like our high council or bishoprics that allow cross-view/reply of the groups thoughts. Hoping someone in IT can duplicate, test and find a solution (and/or use the leverage of The Restored Church to encourage the large email vendors to allow our messages through their new filtering systems, if that's where the problem lies). Thanks.

(BTW, we're seeing similar issues with the use of googlegroups as well, though not as restrictive. Only a few of 10 to 15 recipients cannot see the original message. Started about June where some members were not seeing the original message. It really seems some new filtering mechanism that is shared in the world of major email is restricting the send of emails to groups larger than about 10.)

I regularly use this to send messages to our ward council (once per month or two, depending on communication assignments from the bishop). I have not personally verified delivery, but when it is brought up about the information sent, no one claims they did not receive it. I have always received a confirmation email that my message was sent.

I'm not a software person, but I'm wondering if there is something different between how the tool works on the ward level as opposed to the stake level. All ward council members are members of the ward (by record or out-of-unit record). All High Council members are normally members of different wards. Perhaps that has an effect on how it functions.

I am the stake clerk and send a weekly email bulletin to all adult members in the stake (~1700 members). It seems to reach most members of the stake. However, my wife stopped receiving it recently and also in not receiving similar messages from the bishop sent to all ward members via the Send a Message tool. I have thoroughly checked her spam filter and it is not in there. I try sending a test message to just myself and her and I immediately receive it, plus the confirmation message that it was sent, but nothing comes to her email. I can send directly to her email from my email. I am believing it is either "send a message" not sending it out or some filter catching it that I'm not aware of. I don't have the reply all box checked.

Is she using a email forwarding service like byu.net? A few have reported problems with that. Not everything filtered out goes into the spam folder. If there's an error with the header (such as the email coming from a server that doesn't match the "from"), it is discarded.

I also see the problem with Send a Message email not getting delivered to my gmail account via my byu.net. The messages disappear without appearing in spam filters at byu.net or gmail.

Reading the history of this thread led me to try using Send a Message email with "reply to all" checked. With "reply to all" I saw a bounced message from byu.net indicating that byu.net had tried to forward the email to gmail but had failed the gmail check for legitimate email:

host
gmail-smtp-in.l.google.com[74.125.20.27] said: 550-5.7.1 Unauthenticated
email from churchofjesuschrist.org is not accepted due 550-5.7.1 to
domain's DMARC policy. Please contact the administrator of 550-5.7.1
churchofjesuschrist.org domain if this was a legitimate mail. Please
550-5.7.1 visit 550-5.7.1 https://support.google.com/mail/answer/2451690
to learn about the 550 5.7.1 DMARC initiative. q8si22317345pll.87 - gsmtp
(in reply to end of DATA command)

I just stumbled on this thread as a result of having the same issue in our stake recently. No one was getting the emails the stake was sending to the ward organizations.

I have tested with or without checking the 'reply to all' box and can't confirm yet if that makes a difference or not. What has made a difference is breaking up the emails in smaller groups. So unfortunately sending a message to all stake organizations in one shot is not working as it should, so I have broken it down to sending an email to smaller groups at a time (alot of copying and pasting). I email all ward relief society presidencies in the stake in one shot, all Elder's quorum presidencies in the stake in one shot, etc etc. This is cumbersome but so far it has worked. I have included the stake presidency in all the smaller email groups and they have all confirmed they have received the email when broken down this way. They were not getting the other larger mass group emails we were sending.

I will continue to test this way to confirm but so far it seems to work. Wish we could get someone to take a look at this to fix. I believe it is a glitch that is happening due to sending such a large mass email at one time. Maybe there is a limitation as to how many emails it can send out at one time even though that is what it was designed to do. Break it down to smaller groups and it seems to work with or without checking the 'reply to all' box.

junyur wrote:Wish we could get someone to take a look at this to fix. I believe it is a glitch that is happening due to sending such a large mass email at one time. Break it down to smaller groups and it seems to work.

Your best option to get someone to take a look at this is to post feedback and provide your information from the send a message page. The developers may never see your post here and others set their priorities. Feedback is read and distributed to the appropriate leaders to consider the developer's priorities.

Another option is to ask your stake president to bring it up as a concern in his coordinating council.

I am also having a similar problem. I can send a message to all the sisters, but I know at least one (the RS president) is not getting the message. She gets the message when I send it only to her, or only to the RS presidency. I am wondering who else is not getting the messages? It is very cumbersome and time consuming to break it up, especially because you have to cut and paste and reformat each time.

We are seeing something similar. Our new RS secretary is using Send a Message to send a PDF to all the sisters. However, those who have windstream.net email addresses are not receiving such messages. I think they can receive messages without attachments, and I think they can receive messages directed only to them. It's not a huge problem, but I have to have an answer ready for all occasions as the ward clerk.

Hello, everybody,
I am a Stake Exec Sec in a German Stake and am strugeling with all the a.m. as well. Often it makes me frustrated and my calling difficult.
I am glad to see that I'm not alone, but it doesn't solve the problems. I suggested to my Stake President to induce a regular meeting for Stake Clerks or Stake Exec Sec's on level of German speaking Stakes (similar the Stake President's council) in order to talk about problems described above (maybe not quarterly but semi-annual or annual). And then present the results/problems/challenges etc. to the Area Presidency to forward it to the departments involved.
Because we as Stake Officers, not matter in what calling, have no possibility to change anything.
My intention was rejected by the Area Seventy: this council is not necessary and would inflate the number of meetings. But we in this forum have no platform of someone who reads it and solves the problem. Like IT dept. etc.
Now I don't care anymore about problems like such, I send out what I have to send, that's it. Simply relaxed. Sorry, but sometimes one becomes pragmatic