LUFAS: object [object] OK

Our auditor had a problem with LUFAS tonight. As he progressed through the audit, a mysterious pop-up "object [object] OK" appeared each time LUFAS tried to save his response. When he got to the end of the audit, nothing had been saved. He tried switching from his laptop to the clerk's computer, but it behaved the same way. I am wondering if the LUFAS server is having problems tonight.

The same thing happened to me 6 times tonight. I tried two different computers and a mobile device, and 4 different browsers (IE, Safari, Chrome, and Firefox)

Each time when following question 27, I click "view audit results" and all audit details are wiped out and the joy of redoing the audit begins.

Same think happened to me tonight. Tried 6 times on various devices and using various browsers.

Same here. Thankfully it saved which transactions I had saved for testing, but nothing else.

Same thing is happening to me. Tried again this morning with the same results.

I was hoping to see a resolution here. I tried my audit last night on the ward computer using Chrome. When I completed the last question it cycled me back to the beginning of the audit and didn't save anything. I tried it a second time and had the same. Normally the audit will allow you to quit in the middle and resume at the same point. It didn't last night. I went home and tried on Chrome again and also on MS Edge. Same result. This morning I tried on my work computer using Chrome. All data was entered and everything was green. Then I completed the last question and it took me back to selecting transactions. The only thing that has been saved are the payments and deposits that I selected the very first time I tried.

How will we know when this is resolved? I did the same thing - changed devices and tried again this morning with the same issue. I'd prefer not to keep trying until resolution is confirmed. Please advise.

According to an email from the Church Auditing Department this morning, there is a bug in LUFAS that interferes with saving audits.

waltbristow wrote:According to an email from the Church Auditing Department this morning, there is a bug in LUFAS that interferes with saving audits.

Did the email give any indication of when the bug may be fixed? I had the same issue last night on multiple machines. Thanks!

David Byrd, Ames Iowa Stake

Glad I'm not the only one. Thanks for sharing the updates.

Pretty frustrating to have completed one audit two weeks ago and everything went smoothly; and then experience what everyone else had last night trying to finish the audit.

My auditor now says: "I tried it at lunch time and it is saving information now. Since my payment and deposit information saved, I can complete the audit today."

Does anyone know if this has been resolved yet?

yes

Yesterday, I received a very unhelpful response to my Feedback request on this issue. The responder basically said, "LUFAS 5.0 is a new experience for us all. I was able to perform an audit without any problems, so you should be able to do so as well."
Right. Thanks.

Uncle Larry's Motto: If I had a nickel for every time a help desk said something that happened to me should not have happened, I would have been able to retire years ago.