Office Supplies through Staples Advantage

I am trying to order toner for the printer used by the Bishop and his counselors. I have found the correct toner on the website, but when I proceed to checkout there are three boxes under the category "Accounting Information" asking for information that I don't know. The boxes are: BUSINESS UNIT/DEPT ID/ACCT, NAME, and PO RELEASE. I have left them blank and try to proceed with the checkout, but am redirected to an error page with and error code 300 popping up. Has anyone experienced this before and know either how to get the information for the Accounting Information boxes or what the problem is?

Thanks!

That's new since last time I ordered something but there used to be a couple fields before as well but I think they had different names. They weren't required then and I don't think these are probably required by the church. I think it's for their other businesses to track their purchases. I'd try just entering the ward as the 'Business Unit', your name as the 'Name' and the purpose of the order in the PO Release.

hrwilliams94 wrote:I am trying to order toner for the printer used by the Bishop and his counselors. I have found the correct toner on the website, but when I proceed to checkout there are three boxes under the category "Accounting Information" asking for information that I don't know. The boxes are: BUSINESS UNIT/DEPT ID/ACCT, NAME, and PO RELEASE. I have left them blank and try to proceed with the checkout, but am redirected to an error page with and error code 300 popping up. Has anyone experienced this before and know either how to get the information for the Accounting Information boxes or what the problem is?

The accounting information column text boxes do not need to be filled in. They are for local use only. I use them for internal tracking purposes since that information shows up on the IROP. The first text box labled "Business Unit/Dept ID/Acct" I put the auxiliary for whom the supplies are being ordered. Using your order situation I would put 'Bishopric'. In the second text box labeled "Name" I put the name of the person who requested the order. In the third box labeled "PO Release" I put my name since I am the one making the order. You can use them any way you think will help in record keeping.

The error you received was probably a server redirection issue. If you made the order on Sunday when the church servers get overloaded then the Staples servers were probably not able to connect with the appropriate church server or the connection timed out. All you can do is try again at a later time.

I get the same "error code 300" when clicking "Submit Order" multiple tries, spanning multiple weeks, at different times. Any ideas? I'll call Staples Advantage customer service and will post what I find out.