New Update August 4th Ministering Bug

10 postsstarted by PsychoPecanShell 3,222 viewsoriginal topic

#1
Since I have updated my app, the "Ministering" section on my LDS tools has disappeared. I tried syncing, uninstalling and reinstalling the app but it won't come back so I have no way to see my new assignments. Any word on this or how I can fix it?
Also my app says I have the latest version, but contradicting that I got a notification when I reinstalled that the app could not update. But it hasn't come back and it didn't give me more info.
This was a great tool and I already miss it haha please help!
Thanks
Community Administrator
#2
Make sure you have 3.5.0. that's what I have and it does sync and shows ministering information.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Senior Member
#3
russellhltn wrote:Make sure you have 3.5.0. that's what I have and it does sync and shows ministering information.
I am on 3.4.1 and am a beta tester. I am running Android 4.4.2.
3.5.0 does not show on Google Play. Any suggestions? Perhaps I need to dump my beta tester status to see the current release?
New Member
#4
I have the same issue. I could actually see the sisters to whom I ministered before. Now I've installed the update, and it's completely disappeared. Same for my husband. Both have iPhones. I've uninstalled and reinstalled but it's still the same issue.
Community Administrator
#5
davesudweeks wrote:I am running Android 4.4.2.
3.5.0 does not show on Google Play.
I dug out my old 4.4.4 phone and can confirm that the Play Store only shows 3.4.1.

You can use the in-app feedback to make your situation known. I'm not close to the developers so I'm not sure what's going on.

According to this site, 4.4 makes up 12.3% of the market. While that may not sound like a lot, that's still over 1 in 10.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
New Member
#6
I believe you have to use Android version 5 now.
Church Employee
#7
Beginning with LDS Tools 3.5, you have to use Android 5 (Lollipop) or later. There were some technical issues that required that change in Android versions.

I don't remember the exact statistic (I heard it in a meeting), but there was a review on the number of people who would be affected by this change. It's not a huge number, but it isn't inconsequential, either. Unfortunately, the technical requirement meant we had to make the change.

Users on Android 4 can continue using LDS Tools 3.4.1, but they won't have access to ministering information.
New Member
#8
I'm using Android 8 and cannot see my ministering information. Help, please!
New Member
#9
Missing ministering tab and info also. Android 8.0, app version 3.5.0. wife cannot get hers on her iPhone either.
New Member
#10
Yea! It works again! Thank You!!!