New ministering update bug?

While looking at the new ministering functionality I noticed that one of my assigned families is missing from my list. If I look at their record it shows me as their minister. After looking at other assignments this problem appears on several other lists. It is always just one family that is missing. Most of them are the last one, but not always.

I took a quick look and I saw four assigned families everywhere I looked. Where are you not seeing the expected family?

If the display problem is in LDS Tools, then yes, there are issues. Most of those in our ward assigned to minister to larger numbers of members do not see all of their families in LDS Tools. With one of my callings, I am able to see all assignments, and I do not see any consistency in the number of families displayed. Some show only three, others show four or five, but most do not show all assigned.

LCR seems to be fine and I did a sync in LDS Tools and rechecked. Same results.

Yes, several of my families are missing from the ministering list in LDS Tools. My companion can see them all and they are correct on LCR. I'm glad to know that others are seeing the same bug.

At least you have a section for ministering. I don't even have a button for ministering. I can't see who I minister to or who ministers to me. Maybe it is my fault. I started to sign in, and then changed my mind and backed out. Somewhere in that process I saw the word ministering flash on the screen. Maybe I messed it up backing out. Any ideas? Or should I just call support?

clvandam wrote:At least you have a section for ministering. I don't even have a button for ministering. I can't see who I minister to or who ministers to me. Maybe it is my fault. I started to sign in, and then changed my mind and backed out. Somewhere in that process I saw the word ministering flash on the screen. Maybe I messed it up backing out. Any ideas? Or should I just call support?

If you are not on Android 5, you will not have ministering on your version of LDSTools. I, too, have been passed on by the technology, though I am not in a position to replace my device at this time.

I am on an Android 8 and the ministering info on tools is missing. It happened with the latest update.

grovsand wrote:I am on an Android 8 and the ministering info on tools is missing. It happened with the latest update.

If you are running LDSTools 3.5, you should send feedback from within the app. That is the best, quickest way to get information to the developers. From forum posts, it looks like various users of both the Android and IOS version 3.5 are having some difficulties. I cannot give any other advice as I am unable to upgrade to the latest version and lost access to Ministering because of that.

clvandam wrote:I started to sign in, and then changed my mind and backed out.

I am not certain, but I believe you need to be signed in to view ministering information.

Yes you need to be signed in to see ministering assignments.

grovsand wrote:Yes you need to be signed in to see ministering assignments.

You have to sign in to sync and get any data.

But once loaded, you don't need to sign in - not like membership data.

lajackson wrote:If the display problem is in LDS Tools, then yes, there are issues. Most of those in our ward assigned to minister to larger numbers of members do not see all of their families in LDS Tools. With one of my callings, I am able to see all assignments, and I do not see any consistency in the number of families displayed. Some show only three, others show four or five, but most do not show all assigned.

LCR seems to be fine and I did a sync in LDS Tools and rechecked. Same results.

I am on iOS LDS Tools, but the RS President in my ward is on Android and for certain EQ companionships that have larger number of ministering families (5-6), she does not see the last family listed. Odd. I do not have this problem on iOS. We re-sync'd on both of our phones. Same problem persists.

NathanWWaite wrote:I am on iOS LDS Tools, but the RS President in my ward is on Android and for certain EQ companionships that have larger number of ministering families (5-6), she does not see the last family listed.

Your RS President should report that using the feedback option in her app. That's the best way to make sure the developers see it.

gtdurham wrote:I found the issue. If the father in the family is not a member of the church, then the family won't show up under the ministering brother's list, but if you go to the family, he will show up as the ministering brother. I have reported this issue, but nothing has been resolved. It's only with the Android version and not the iOS,

I encountered this very issue and it is the exact same scenario! Great investigative work, gtdurham! I was scratching my head on why I (on my Android) couldn't see the family in the companionship list, but the others (on their iPhones) could. I will also submit feedback.

I'd suggest sending the feedback via the app, so it will be seen by the LDS Tools developers. Using lds.org will likely result in a delay in getting to them.

Is there a planned fix for this? When I look at some ministering companionships, they are missing some families assigned to them on my Android device.. No problem on iOS and Web. It's a problem for doing interviews with ministering brothers since I can't see all the assigned families on my Android device. I have Android 8.0 on my phone.

nmecantwin73 wrote:

gtdurham wrote:I found the issue. If the father in the family is not a member of the church, then the family won't show up under the ministering brother's list, but if you go to the family, he will show up as the ministering brother. I have reported this issue, but nothing has been resolved. It's only with the Android version and not the iOS,

I encountered this very issue and it is the exact same scenario! Great investigative work, gtdurham! I was scratching my head on why I (on my Android) couldn't see the family in the companionship list, but the others (on their iPhones) could. I will also submit feedback.

I received the latest update to LDS Tools [Android - v3.5.3 (35339.13)] last night and it appears - and I verified in my list - this issue has been fixed. Thank you to the developers!

What's New
New or Enhanced Functionality
* Reduced the size of the app.

Issues Resolved
o Causing the Salt Lake Temple to appear when a member's assigned temple is closed for renovations.
o Preventing ministering assignments from appearing in certain situations. ⬅⬅
o Causing the app to crash while running in the background.
o Preventing the app from working in Traditional Chinese.
o Preventing the app from launching on Pixelbook and Pixel Slate devices.
o Showing Course 11 students in Gospel Doctrine class.