Gospel Library is not working

My Gospel Library app stopped working on my Windows 10 phone. I tried uninstalling and reinstalling the app several times, without any success. It will download the catalog and ask for my choice of settings, then ask if I want to download a few common books to get started. It doesn't matter if I push "yes" or "no", either choice will cause the app to crash. I've tried the beta version as well, with no success. Any advice how to fix this?

I'm using a Nokia 950. Just uninstalled and reinstalled Gospel library and works as expected. What does the error say when you try to get past the common books page?

I don't get an error message, it just crashes and goes back to my Start page. I have a Nokia Lumia 830.

Dang, have you tried doing a soft reset on your phone? I believe you just hold the volume down and power button on your phone. Also what is your OS version?

The OS Microsoft Windows 10 Mobile, version 1607. I've soft reset several times with no change.

I am trying to help the volunteer development team to see if we can determine what is causing to this to happen. I have 2 Lumia 735 models(running Version 1607) and 1 -L640 (running a later version of Win10m on it ) I am saving Gospel Library and GLB to the SD card and so far it seems that ever since moving from 4.1.x to 4.2.x on either GL and GLB (for the Win10 Mobile devices only (working on other form factors ) is when this seem to happen, or so goes my theory so far. I am trying to see if we determine what is different between where it working and not working first, so we can narrow it down. For me, it seemed to stop working on both, since moving to 4.2, but not sure.

Does anyone have version 4.2.x of GL and/or GLB working on a Win10 Mobile device? If you do, what is your 1) phone model, 2)Version of Win10 Mobile 3) Are you saving these Apps to a SD card or to the main storage area on the phone? If you like, you can PM me that info.

Nokia 950, version 1709, OS 10.0.15254, stored internally, working on beta and production versions.

Quick update, I have reached out to the development team to learn a few things to try to help troubleshoot this further. My updated theory is that it should be working on these phone models below, if they are running version Win 10 mobile version 1703 or newer/higher, like version 1709. Let me know if you have one of these models below and it is not working for you, and I have a few follow up questions to determine the issue.

For those of you with a phone model not on the list, it may not be so good, but still checking on it. If this is the case regarding Win 10 version, it affects my Lumia 735, my daily driver (not on the list below) (not currently working with GL v 4.2.x) , but not my test Lumia 640 (running version 1709, where it is it currently working.

Still in the theory testing/troubleshooting phase, so more details to come.

Alcatel IDOL 4S
Alcatel OneTouch Fierce XL
HP Elite x3
Lenovo Softbank 503LV
MCJ Madosma Q601
Microsoft Lumia 550
Microsoft Lumia 640/640XL
Microsoft Lumia 650
Microsoft Lumia 950/950 XL
Trinity NuAns Neo
VAIO VPB051

Same problem with my Lumia 830 running Windows 10 version 1607. It is fully updated. The LDS app starts and gets to "Initializing application for first use" and then shutsdown back to my main screen.

Mine quit working as well. The same as others that posted...I don't get an error message, it just crashes and goes back to my Start page. I have a Lumia 735, running Windows OS build 10.0.14393.2363. I have uninstalled and reinstalled. It will ask me to select my language, theme, and color, prompt me to download a few common books (I select NO here), which it then goes to the screen for "Initializing application"...spins for a minute, then shuts down/quits.

slindseyk wrote:Mine quit working as well. The same as others that posted...I don't get an error message, it just crashes and goes back to my Start page. I have a Lumia 735, running Windows OS build 10.0.14393.2363. I have uninstalled and reinstalled. It will ask me to select my language, theme, and color, prompt me to download a few common books (I select NO here), which it then goes to the screen for "Initializing application"...spins for a minute, then shuts down/quits.

I should also state that when trying to start, the app will occasionally throw up a screen that says "Confirm: App restart required after full catalog downloads. Restart app now?". If I click yes, it closes and does not restart.

Thanks for the feedback and detailed information. The team is looking into what might be causing the issue on certain Windows 10 mobile devices.

I have a Surface Pro 3 running Windows 10. I also have an iPhone 6. I have successfully accessed Gospel Library on both devices for the past couple of years. About 2 weeks ago that all stopped on my Surface Pro. I can still use Gospel Library on my phone, but it will no longer work on my Surface Pro. It is doing exactly the same thing as is being reported by others in the comments in this thread. I’ve removed & reinstalled twice &, of course, rebooted my Surface Pro. Microsoft support remote accessed my Surface Pro & they said that the problem is with LDS Library, not my device or connection. PLEASE FIX THIS.

@ dmtm1976, What version of Windows 10 are you running on your Surface Pro 3? You can find it in Settings/System/About If you have I believe either version 1703, 1709 or 1803, you can do an App reset (not an uninstall) to see if that helps. I know that sometimes that has helped. Otherwise you can see about updating to one of these versions of Windows 10 or if you have earlier version, it might be related to what we seem to be seeing on some of the Win 10 mobile devices (with version 1607) and it is being looked into. Hope that helps.

Windows 10 app reset
Open the Settings app, and reset a desired app. Here's how to do that:
Open Settings.
Go to System > Apps & features.
Find an app you want to reset, and click on Advanced options.
Just click the Reset button.

I have a Nokia Lumia 635, with windows 10 ver 1607. Gospel library was working fine until 3rd week of july. After that date, app failled, uninstalled and re-installed several times but it didn't work. After downloaded the books, the go to apply initial settings and it takes 10 minutes and then it crashes. The gospel library works fine in win 10 pc version, but same app installed in the SD or phone internal memory, is not working. I believe the problem is trsying to get an additional file from web or creating a file during initial setting stage. GL or GLB don't work on win10 1603.

Wylie_Coyote wrote:Same problem with my Lumia 830 running Windows 10 version 1607. It is fully updated. The LDS app starts and gets to "Initializing application for first use" and then shutsdown back to my main screen.

I understand that Microsoft is not updating some of these phones to a newer version. Mine will be stuck on Version 1607. The LDS app version that had no trouble was 3.1.6. Can this be put out for us users that the LDS app update won't work on?

Wylie_Coyote wrote:Same problem with my Lumia 830 running Windows 10 version 1607. It is fully updated. The LDS app starts and gets to "Initializing application for first use" and then shutsdown back to my main screen.

What is the difference between version 3.1.8 and 4.2.2. Version 3.1.8 worked just fine.

Quick update. The team is looking into the issue and we hope to have a resolution soon. Thanks for the input, to help us isolate the issue. Hang in there, while it is being looked into. It will all work out as it should.

Just received an update (4.2.3.x) to the Gospel Library Beta (testing version) app not the production version and it worked on my Lumina 735 (running Win 10 mobile version 1607) and so far, does not seem to affect those with other versions of Windows 10 both mobile and otherwise. Further testing is needed. If you want to try out the Beta version and help test it out, you can find it here. https://www.microsoft.com/en-us/p/gospe ... zdncrdfdcd I tend to have both the production and Beta versions running on my Windows 10 devices, but that is just me.

Good news, update 4.2.4.x just became available to the production version of GL and it fixes the issue on Windows 10 Mobile devices running version 1607. I just tried it out.

Downloaded gospel beta library in August 15th, the beta version is now working like a charm. Thanks for the quick fix. Will try the prod app later.

Those that have the new 4.2.3 beta or 4.2.4 production version. Do your videos also load correctly? Test videos in the general conference category as well as videos in the video category. Please report if they play as expected or If you receive an invalid source error or conference videos will not load. Please report with your OS build and version number again. Thank you!

I have a simalar issue with a lenovo K3011W tablet. And Windows 10 Home 1511. But I don't get as far. The initial splash screen comes up and then closes, no error message. re-installing and rebooting don't help.

On the Lenovo tablet, If you can move up to Windows 10 Home 1607 or newer on your tablet (may need to do some firmware update if possible and clear up some space on it, I think you might have a better experience.

I'm using a Surface Pro 4 and I still can't get Gospel Library to function correctly. Right now I can't get it to load in. When I try, it opens up, shows me that it's version 4.2.4.0 and it does the whole "signing in to lds.org, No catalog update, Syncing annotations, Syncing Notebooks (all green checks), and check for role based content (red x)"

It just has the spinning dots and does nothing...I've tried rebooting, letting it sit (all night in fact). This is a regular occurrence. Seems like I can't use this app on my tablet/pc.

For the Surface Pro 4, my guess is to use the app reset option in the Windows 10 Settings/Apps/Features component to "reset" the app, not uninstall the app. Not knowing what version of Windows 10 (not the edition) you are running on the Surface Pro 4 currently, I can't give you more precise directions on how to do it. If you are in the Apps/features Settings, and you have choose the Gospel Library app, and then choose "advanced options" that it where you would find the "reset" option.

I just got a new Iphone11 yesterday and can’t install the gospel library. The old version was not working so I deleted it and tried to download it again. Repeated the process several times with rebooting in between attempts. What can I do differently

bertabockholt wrote:I just got a new Iphone11 yesterday and can’t install the gospel library.

You might want to give it another try. The church website was acting really odd last night. That might have affected the ability for GL to download what it needed.

bertabockholt wrote:I just got a new Iphone11 yesterday and can’t install the gospel library.

By "can't install Gospel Library", do you mean that the App Store fails to complete the download, and the app never appears on the iOS home screen? Or does the app show on the iOS home screen, but then have problems opening? Does it sit on the splash screen for a while, then time out and the app closes? Or does it open to a screen that says an internet connection is required to install starting content?

I just rec'd update to v5.0.19 and it riddled with bugs. If I start from a prior bookmark in Gospel Topics -- tabs, related content, back, bookmarks all have issues. And that's just after a few minutes of usage. How does one revert back to v5.0.12?

I have successfully enjoyed using Gospel Library on my Surface Go up to even an hour ago. When I tried to go back in it's frozen and won't load. Help! We are on a mission and showing videos is something that is so good!