Member record moved in but they can't sync LDS Tools with new ward info

Recently we have moved records for a couple of new families into our ward via LDS.org Leader & Clerk Resources (on a mobile device). On LDS.org and upon syncing LDS Tools all appears normal to current ward members, however for the members we just moved in to the ward they still see their prior unit info on their LDS Tools despite having performed multiple syncs, logging completely out of their LDS accounts and apps, deleting the app then reinstalling, logging back in and syncing. A trouble ticket was submitted a week ago to the LDS Global Helpdesk and a trouble ticket number was assigned, however no remedy has been offered. We called the support center and they said that LDS Tools support was via email only and offered the suggestion of doing everything we have already done.

Any suggestions? Are we required to do a refresh within MLS before everything within the membership records fully transfer or something? Again everything appears normal on LDS.org and LDS Tools to everyone else in the ward except to the members who were moved in. They can only pull up their prior unit info.

bchatch wrote:Any suggestions?

A problem has been identified at Headquarters with membership record moves that have taken place since June 17. This post provides some additional information. A solution has not yet been identified, but there is probably not anything that will need to be done locally.