Membership number not visible to member

5 postsstarted by wallaced 2018-06-24 20:07 UTC1,266 viewsoriginal topic

New Member

#1
2018-06-24 20:07 UTC

I am currently serving as ward clerk. We have a sister who cannot view her membership number in LDS Tools. She can see her husbands and sons, but not hers. Her husband cannot see her membership number, either. However; all leadership can see her membership number....very puzzling. Any idea how we can make her membership number visible to her in LDS tools?

thanks

russellhltn

Community Administrator

#2
2018-06-24 20:34 UTC

What version is she running? It might be outdated or a version that doesn't support that. There are differences between Android and iOS.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

eblood66

Senior Member

#3
2018-06-24 20:55 UTC

russellhltn wrote:What version is she running? It might be outdated or a version that doesn't support that. There are differences between Android and iOS.

I don't think there was ever a version that showed the MRNs of household members but not the individual himself or herself.

It sounds to me like it may be a bug.

Is the privacy setting for the household or individual set to 'leadership only'? It would still be bug but might explain what is different about her record.

Can she see her MRN in the Directory on lds.org?

sbradshaw

Community Moderators

#4
2018-06-25 14:43 UTC

Is she signing in with her own LDS Account (rather than her husband's)?

Samuel Bradshaw • If you desire to serve God, you are called to the work.

russellhltn

Community Administrator

#5
2018-06-25 17:49 UTC

sbradshaw wrote:Is she signing in with her own LDS Account (rather than her husband's)?

I've seen that before. The wife uses the husband's account because "his can see more" due to his leadership calling.