It should be noted that people with only a Windows laptop are in the same situation.
The availability of the names on a mobile device is a nicety, but is not the primary means of finding out. If your ward is treating it like that, then then it would appear the entire training on ministering has been lost on them.
Have you searched the
Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your
Profile to include your general location.