Moving Members out

I have a situation where a couple has left our and moved to different address. I have tried calling to
find out what their status is .. maybe they are getting a divorce?? But with out know this
can I moved them to their different ( Ward ) address and leave him as head of household.
I have good phone # leave message but never get a return call.
any suggestions?

You might check with your bishop, but if you have their new address and no additional information, I would just move them as a family.