eblood66 wrote:Handbook 1 section 5.2.4 is your guide here.
I think there's some other resources from the stake as well. I think the concern I have is how likely is this to come up again? Is this a one-time thing, or did the family overextend themselves and are now unable to cope with "normal" emergencies?
A general guideline is that welfare is to "sustain life, not lifestyle". A mortgage payment is or can quickly become the latter category. Also see item #5 in the Handbook about "consumer debt".
I agree that getting the stake involved would be wise.
Have you searched the
Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your
Profile to include your general location.