Tech Forum Archive

Unable to Login to FIR

6 postsstarted by chrpotr 2,294 viewsoriginal topic

chrpotr
New Member
#1
Unable to successfully login to FIR app using credentials that work on LDS.org

Entering credentials yields "Invalid username and/or password".

iPhone X
iOS 11.3
LDS FIR v 1.0.1
russellhltn
Community Administrator
#2
Whap happens if you go to the website https://www.lds.org/fir

FIR is only available to certain callings.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
chrpotr
New Member
#3
No issue at all. Have been able to submit more than a dozen tickets since called as Executive Secretary.
russellhltn
Community Administrator
#4
Anything odd as part of your name or password? It's possible the app doesn't properly handle punctuation.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
chrpotr
New Member
#5
That would make sense. PW contains special characters (punctuation)
russellhltn
Community Administrator
#6
A quick check shows the following are troublesome if they're not converted. They're "reserved characters" that are part of HTML/XML:

" - quotation mark
' - apostrophe
& - ampersand
< - less-than
> - greater-than

As a work around, you might try substituting the following for the punctuation:
"
&apos;
&
<
>
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.