Attachments Now in Send a Message

I just tried the new attachments feature in Send a Message and It works somewhat, but the placement of the attachments at the end of the message is a little awkward. The attachments are placed in the middle of the announcement at the bottom that states "You received this message because......." Hope they can tinker with it and make it a little smoother...

zaneclark wrote:I just tried the new attachments feature in Send a Message and It works somewhat, but the placement of the attachments at the end of the message is a little awkward. The attachments are placed in the middle of the announcement at the bottom that states "You received this message because......." Hope they can tinker with it and make it a little smoother...

I have just run more tests and the attachments are not in the middle of the closing message, but at the end. Still a little awkward.... Now if they can work on embedding the attachments in the body then we will have a real Newsletter possibility!

Has anyone figured out a way to change the placement of the attachment? I don't see a way to do this.....

Usually, attachments are just that - attached. They're not part of the text. I have seen some emails where the attachment is placed "inline" where the html references the attachment. Typically done with photos such that a photo can be placed in the middle of the message.

But I'd be a bit surprised if the church went to the trouble of creating an "inline" style of attachment.

Is there a line break after the end of the message? That would make things a little nicer, if the attachment is appending itself onto the same line as the end of the message.

sbradshaw wrote:Is there a line break after the end of the message? That would make things a little nicer, if the attachment is appending itself onto the same line as the end of the message.

That might help, but I'd think that's up to the email client as to how it displays the attachment if it's not referenced in the RTF/HTML of the text.

Yes, I'm suggesting that the text of the email footer could include a trailing new line, like this:
instead of like this:
That way, if an attachment is appended at the end of the email, it will be appended to the blank line instead of to the line with text.

sbradshaw wrote:That way, if an attachment is appended at the end of the email, it will be appended to the blank line instead of to the line with text.

Assuming the message isn't making any "calls" to the attachment, how it's displayed is up to the email client. Attachments are a completely separate block of the email message. Much like how the header is completely separate from the body of the text. A new line may help some (in my opinion) poorly designed email clients, but that raises the question of what it does to others. Will it create an excessive gap?

I think this probably needs to be looked at with multiple clients/email systems before making a recommendation.

When sending out an email with an attachment to my Ward members, I am not emailed if and when the email goes out. So I don't know if it really went out unless I contact another Ward member and ask if they have received it. -- Bishop Stone

If you're on the recipient list, you should receive a copy of the message. If you don't have "allow recipients to reply to all" checked, you should also receive a confirmation email when message sending is complete and that will list any addresses that failed.

If you're using some kind of web client (Gmail, possibly Outlook, etc.), it may not show you the message if it decides you are also the sender of the message.

I am using Outlook, and I was receiving the notification email and the actual email as a recipient. The only thing that has changed is the attachment added. With the attachment, I don’t receive the emails. Without the attachment, I do receive the emails.

You should still be receiving a copy. Check to see if it is landing in spam or somewhere else. If not, you should probably submit feedback to let someone know what is happening.

Not in spam; checked that. Not coming through on any of my devices. How can I submit feedback? Just on the email message page on LDS.org? If so, I have done that several times, and have not heard anything back, or the problem fixed.

Thanks,

bstone81 wrote:Not in spam; checked that. Not coming through on any of my devices. How can I submit feedback? Just on the email message page on LDS.org? If so, I have done that several times, and have not heard anything back, or the problem fixed.

Use the feedback link at the bottom right of the pages in LCR. Look for a small gray rectangle. You won't likely hear anything back, but the message should make its way to the development team.

Are you getting the confirmation email when you send a message? When you are sending a general message, you should get an email from "Leader and Clerk Resources Communication" confirming that your message was sent. It also includes a list of any failed recipients and a copy of the original message.

Does the issue only occur with attachments?

scgallafent wrote:

bstone81 wrote:Not in spam; checked that. Not coming through on any of my devices. How can I submit feedback? Just on the email message page on LDS.org? If so, I have done that several times, and have not heard anything back, or the problem fixed.

Use the feedback link at the bottom right of the pages in LCR. Look for a small gray rectangle. You won't likely hear anything back, but the message should make its way to the development team.

Are you getting the confirmation email when you send a message? When you are sending a general message, you should get an email from "Leader and Clerk Resources Communication" confirming that your message was sent. It also includes a list of any failed recipients and a copy of the original message.

Does the issue only occur with attachments?

Answers to your questions:

No, I am not getting the confirmation email when I send an attachment.
Yes, it only occurs when I send an attachment. When there is not an attachment, I am receiving both the confirmation email and the regular email as one of the regular recipients.

-- Bishop Stone

scgallafent wrote:It also includes a list of any failed recipients and a copy of the original message.

It sounds like that email won't get sent until all the outgoing emails are complete. I wonder if there's one recipient that's holding up the process. IIRC, it can sometimes take days before a sending server gives up in certain cases.