Can't access ward map

when I try to access our ward map it doesn't display in our clerk's PC. How to fix it?

How are you accessing the map? Is it from the menu: My Account and Ward / My Ward / Ward Map? Or are you using a saved bookmark or a specific URL?

Do you see anything, or just a blank screen?

I just checked and it's working for me. Are you saying that the entire screen below the menu/search bar is blank, or do you see any elements of the map, such as your ward name. Does the browser tab show your ward name on it?

I've seen the problem once yesterday and twice today. Today both times I was able to refresh the page and then it worked.

I just tried it today and the ward map rendered with the boundaries, but no people appeared. I saw a message I'd never seen before pop up: "We're Having Trouble. We're sorry but our system is having a bit of trouble. Try that again or refresh your browser." I refreshed the browser and it worked.

mevans wrote:I just tried it today and the ward map rendered with the boundaries, but no people appeared. I saw a message I'd never seen before pop up: "We're Having Trouble. We're sorry but our system is having a bit of trouble. Try that again or refresh your browser." I refreshed the browser and it worked.

There was some downtime this afternoon to finish some database maintenance. We're wrapping up the last of the work and things should be stabilizing.