unable to get into Tools

2 postsstarted by joycemjensen 2018-03-29 18:21 UTC949 viewsoriginal topic

New Member

#1
2018-03-29 18:21 UTC

I am a FamilySearch service missionary so I have to change my password quite often. That is not a problem except that every needed location works just find, but I cannot get into LDS Tools any more. It does not recognize my passwords when they change but other needed locations to. What do I need to do to regain access to LDS Tools again and always after changing my LDS passwor? Many thanks

sbradshaw

Community Moderators

#2
2018-03-29 22:01 UTC

Are you asking about the LDS Tools mobile app, or the LDS.org tools? If the mobile app, are you on Android or iOS?

Samuel Bradshaw • If you desire to serve God, you are called to the work.