Tech Forum Archive

Spouse Information Not Showing

5 postsstarted by Orionalt 1,411 viewsoriginal topic

Orionalt
New Member
#1
I had a couple approach me today about not being able to see their spouses information on LDS Tools, information like callings, classes, home teachers/visiting teachers. They are a divorcee and widow and were able to see that information for both sides of the children. I had them sync with no luck. Any idea what could be the cause and what could be a solution?

Thanks
russellhltn
Community Administrator
#2
I'm not understanding the problem. If they're a divorced or a widow, then there is no spouse.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Orionalt
New Member
#3
They are a divorcee who married a widow, neither are able to see information on their current spouse.
russellhltn
Community Administrator
#4
What privacy settings are showing in the on-line directory? If it's set to "Leadership only" that would explain things. Also check to make sure their records are shown as married to each other as a member (not non-member).
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
lajackson
Community Moderators
#5
Orionalt wrote:. . . neither are able to see information on their current spouse.
You might check each of their membership records to see that they are currently and properly married to each other (on paper/in the system).