How Do I Delete an Invalid Family Member

I have a ward family that has an invalid family member associated with their family (verified). This has happened before and all I have had to do was delete that specific family member and it went away. This instance will not update. Every time I attempt to delete the invalid family member, it looks like it is deleting but then comes back as nothing happening and I cannot remove that invalid name for that family (their request). How do I make this happen on the records. Not trying to delete the member, just trying to delete the association to the invalid family. I do not have a record number for the invalid member and cannot look it up...gives me nothing...in a catch 22 on this.

Thanks

Sounds like something might be a litte wonky. I'd suggest calling support and having them look it. Someone may need to fix the database directly.

Thanks, can you give me a link or phone number for support...I am having trouble finding that.