"I agree" button not working in Donations

5 postsstarted by melissashupe777 2018-02-01 14:59 UTC2,186 viewsoriginal topic

New Member

#1
2018-02-01 14:59 UTC

I am not able to add a new account to my donation slip. I am able to fill out all the information but the "I agree" check box will not activate even after scrolling down all the way to the end of the agreement terms. I have tried to refresh, start over and log out and log back in and still it won't activate.

kayastle

New Member

#2
2018-02-28 22:15 UTC

I am attempting to setup my donations account for the first time and I am not able to get past the "I agree" button. Please reset my account or let me know what I need to do. Kay Astle

sbradshaw

Community Moderators

#3
2018-03-02 19:29 UTC

Do you have an email address attached to your LDS Account (you can check at LDSAccount.LDS.org)?

Samuel Bradshaw • If you desire to serve God, you are called to the work.

russellhltn

Community Administrator

#4
2018-03-02 19:51 UTC

I suspect the problem with the "I agree" button is some kind of anti-cookie setting or extension on the browser. Either that, or some security setting that prevents some script from running. Certainly any kind of "incognito" setting would cause problems.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

adelemarcum

New Member

#5
2018-08-14 16:39 UTC

I am having the same issue. I've been using Chrome. I disabled my Ad-blocker and tried it -- nothing. I also tried in another browser (Safari) -- same problem. This is frustrating!