LDS Tools app not working

5 postsstarted by pkauvaka 2018-02-01 03:56 UTC2,415 viewsoriginal topic

New Member

#1
2018-02-01 03:56 UTC

I’ve been trying to log into my lds tools app & it prompts me to enter my login id & password. It says it’s “downloading” & may take a few minutes depending on my connection but then stays frozen. It doesn’t do anything. I’ve deleted app 3 x’s & reinstalled it & it still isn’t logging me in. Anyone have any suggestions? Thanks in advance!

📎 03A921FE-8FDD-4186-8B03-4056333CABD2.jpeg (145.67 KiB)

russellhltn

Community Administrator

#2
2018-02-01 04:41 UTC

I've noticed some data center problems today. Even the lds.org main site was off-line at times. I'd give it another try.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

austinpw321

New Member

#3
2019-02-03 17:50 UTC

Having the same issue! I switched devices—from my phone to tablet and it simply isn’t working.

joshuafeller

New Member

#4
2019-02-03 23:19 UTC

Mine isn’t working either. My account or my wife’s. And on two different phones....?

lajackson

Community Moderators

#5
2019-02-04 00:51 UTC

Make sure you are running at least version 3.5.1 on a new enough operating system.